Auto Physical Damage Field Appraiser

2 weeks ago

Pittsburgh PA, United States The General Full time
Job Description:

You will support the Claims Organization's goal of delivering quality service, internally and externally, leaving people with a positive seamless claims experience. We are seeking an experienced appraiser who can work on moderately complex physical damage claims that require on-site inspections or face-to-face contact. You will also handle some situational claim adjuster duties. You will conduct training and reinspection of new independent appraisers and network repair facilities.

  • Prefer experience with insurance and in body shops.

You will work in the field and handle moderately complex auto physical damage claims typically within 1-2 hours of the greater Pittsburg, PA metro area. A company fleet vehicle is provided with the position.

  • Prepare and submit appraisals utilizing estimating software indicating costs for parts, materials, and labor necessary to restore vehicles to pre-damaged condition.
  • Provide a clear explanation of estimates to the customer, answer customer questions, and process claim payments.
  • Identify industry-approved equipment needed to complete repairs.
  • Investigate cause and origin of claims by contacting the appropriate parties.

You will manage individual claim inventory to ensure productivity goals are achieved, recognize state-specific differences in policies, and have a broad understanding of state-specific legislation and legal precedent based on prior legal cases for the assigned geographical area.

  • 1+ years of experience with Microsoft Office required (Word, Windows, and Excel).
  • Basic understanding of and the ability to interpret automobile policies, including applicable endorsements.
Qualifications:
  • Obtain state-specific property casualty claims licensing--we will provide training.
  • Travel Requirements: Visit areas that have a higher hazard than a typical office (customer homes, tow yards, shops).
Location:

You will be in a full-time hybrid and must be located in the greater Pittsburgh, PA metro area.

On occasion, you may be asked to travel to shops, tow yards, homes, etc., and an office location for in-person engagement activities such as team meetings, training, and culture events. Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations.

Benefits:

We provide benefits that support your physical, emotional, and financial well-being. You will have access to comprehensive medical, dental, vision, and well-being benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees). Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Equal Opportunity:

It is our policy to comply with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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