Service Director Full-Time

3 weeks ago


Avon IN, United States Intrepid USA - Glassdoor ✪ 3.6 Full time

We are a top 10 national home healthcare company with an overall 50 year history of excellence driving our future vision forward. We are putting a dent in the homecare universe through our commitment to providing affordable, personalized, patient and family centered medical home healthcare, home hospice, private duty homecare and independent living support services delivered in a concierge style, on-demand to create an exceptional patient experience. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local “family business” style of operations, clinical and patient experience
Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
Industry leading online training system and modules for continuing education thru Intrepid University
~ Clinician centric WellSky EHR to improve clinical documentation quality and patient care
~ Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
~Supportive time away through PTO time and company paid holidays for Full-time team members
~ 6 telemedicine access, health education library and health cost estimator for Full-time team members.
~ Company paid Life Insurance up to $50K and AD&D insurance with the option of additional affordable voluntary life and AD&D available for Full-time team members.
~ Short and long term disability insurance available at affordable rates for Full-time team members.
~ Talent science that improves the quality of our talent acquisition, recruiting process and team members

The Director of Professional Services (DOPS) is responsible for the provision of appropriate and adequate care to clients in accordance with program requirements, quality standards and company policies and procedures. They will provide supervision and training to caregiver staff and assures compliance with documentation and physician order requirements. This position will also require you to fill supervisory nursing role obligations and serve as the Branch Director. the financial and business development functions would be minimal.
Direct responsibility for delivery of quality care that meets client specific needs and in compliance with program/payer rules and physician orders
Responsible for efficient and effective utilization management in accordance with client needs, physician orders and payer requirements
Facilitates communication and coordination of care between clients, families, caregivers, physicians and other service providers as necessary
Assures efficient coordination of caregivers through case conferences and scheduling process and appropriate utilization of services
Assures current and accurate clinical records in compliance with documentation requirements and program specific rules for coverage and qualifying criteria
Assures clinical records are maintained in their original state and not improperly altered or fabricated
Plans and assures adherence to budgetary guidelines, exercises appropriate expense control management with administrator
May oversee Account Executive functions including performance reviews and development plans
Serves as the local privacy officer of the agency, if the lead person in the agency
Assures all staff receive appropriate training and follow the policies for protected health information
Oversees the scheduling and competency of staff to assure safe, quality care and service
Oversees personnel management functions including staffing, performance reviews, and disciplinary actions
Provides a plan for staff retention and development
Assures appropriate training to meet agency and regulatory requirements
Passion and commitment to clinical excellence, quality and integrity
Commitment to clinical documentation excellence and quality along with ability to educate and inspire others
Experience with EHR systems and their implementation/optimization in complex clinical settings
Participates in continued clinical and in-service education, as well as professional training required by law
Knowledge and comfort level working with technology and enterprise wide support systems and tools
Successful management of a high volume of work, changing priorities as needed
Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
Outstanding presentation, writing and communication skills
Promotes the agency through positive representation and communication of its services
Capable of using professional judgement to delegate selected nursing tasks
Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
Creative thinker who embraces thought leadership
Three (3) years of nursing experience required to consist of a minimum of: one (1) year of home care experience and two (2) years of supervisory experience in a clinical setting.



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