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![Johnson Controls International](https://media.trabajo.org/img/noimg.jpg)
Part-Time Dispatcher/Scheduler
2 months ago
Unleash your potential with the Johnson Controls team
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Paid vacation/holidays/sick time 10 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one
Extensive product and on-the-job/cross-training opportunities With outstanding internal resources
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
Check us Out: A Day in the Life of the Building of the Future
Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technician to the appropriate customer and service need.
Communicates the action plan and services to be provided directly to the customer. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits - on time
Parts ordering/PO creation support
Start-up support
Attend weekly planning/scheduling meeting
Service + rewards
Other duties and administrative activities as assigned.
High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Able to prioritize work activities based upon financial impact to desired business goals.
Experience and/or basic project accounting or costing principals is desired
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. If you are an individual with a disability and you require an accommodation during the application process, please visit here .