Pharmacy Technician Refill Authorization

2 weeks ago


Michigan, United States HarmonyCares Full time
Overview:

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

 

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

 

Our Shared Vision – Every patient deserves access to quality healthcare.

 

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

 

Why You Should Want to Work with Us

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
Responsibilities:

The Pharmacy Technician- RX Authorization will support patient care of Harmony Cares patients through the centralized refill authorization service. The Pharmacy Technician- RX Authorization is responsible for accurately processing incoming renewal requests and supporting optimized workflow. This position plays a key role in maintaining a high level of patient and care team satisfaction with exceptional customer service.


Essential Duties and Responsibilities 

  • Perform as a highly dependable member of an interdisciplinary team
  • Quickly and accurately enter prescription renewal requests into the EMR, review patient records and other available information to identify and work to resolve potential discrepancies
  • Follow renewal protocols to accurately enter appropriate quantities and refills for medication renewals
  • Identify and escalate medication issues that fall outside established protocols
  • Communicate effectively with patients, providers, staff members, service teammates, and pharmacies
  • Optimize refill service workflows and processes to improve efficiencies and improve outcomes
  • Ensure maintenance of and adherence to established policies and procedures related to prescription renewal
  • Maintain accurate and appropriate documentation within EMR
  • Assist with report development and tracking of service metrics
  • Assist the service, clinical team, regional chief medical officer, and operations partners with ad hoc projects and responsibilities as indicated
  • Other duties as assigned
Qualifications:

Required Knowledge, Skills, and Experience 

  • High School Diploma
  • Active Certified Pharmacy Technician (CPhT)
  • Current and unrestricted pharmacy license or required training/certification per state guidelines
  • 3 years’ experience in a pharmacy technician role
  • Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff
  • Adept at reading, writing, mathematics; multi-tasking; work well within stressful environment
  • Ability to work independently with minimal supervision
  • Strong interpersonal, analytical and problem solving skills

Preferred Knowledge, Skills, and Experience 

  • Associates or Bachelor’s degree
  • 1 or more years working in a pharmacy renewal program
  • Experience working with pharmacy technician protocols
  • Experience with EMR or pharmacy system
  • Proficiency with Microsoft Office (Word, Excel)

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