Head of Product, Technical
19 hours ago
We care and make a positive difference.
As an Infrastructure & Cloud Services Product Manager, you’ll build the tools and experiences that enable our development teams & end users to easily consume our platforms & services in a secure fashion with connectivity, governance, audibility, and operations being commodity. You’ll work with a hardworking team of developers & engineers to define product vision, and strategy, and deliver experiences to enable clients to achieve financial security. The function of this role is to provide Product Management leadership to the team that focuses primarily on Contact Center Experience for front and back-office solutions including the contact center platform, telephony, caller authentication, workforce engagement, speech analytics, and automation solutions. We are looking for a highly motivated individual who enjoys working across large organizations and is passionate about the realm of enabling digital platforms for our engineering teams.
Design Partnership: Partner with design to ensure cohesive future state user visions and experiences are aligned.
*Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.
*Feature Prioritization: Develop and maintain a prioritized backlog of user stories for implementation according to business value or ROI.
*Participate in and sometimes facilitate the daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives.
Bachelor's Degree.
*2-4 Years of prior experience with at least 2 working in a Product Management role.
*Knowledge Preferred: formal business analyst, engineering or testing experience, knowledge of the financial services industry, familiarity with BI tools, knowledgeable expertise or experience with Scrum Framework.
*Must have demonstrated cross-functional work in previous experience along with strong communication skills, time management, project management skills, business acumen, and high self-awareness/EQ.
*Previous experience with research, analysis, and providing recommendations. exercise judgment based on the analysis of multiple sources of information.
Experience with deploying and managing Customer Engagement Platforms.
#Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.
Flexible work schedules
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