Client Associate

Join to apply for the Client Associate role at Amerant Bank. The Client Services Associate is responsible for providing customer service and transactional support to Wealth Management Advisors (RM/IC). CA's are responsible for giving support to WAs as they develop and service banking, investments, and trust customers. Key Responsibilities Provides support to WMA (IC or RM) in updating KYC and Investment Profile as well as renewal of W8s and IDs, including customer calling, form filling support and retrieval from customer location; discusses with customer investment profile for review and update as needed. Provides support in the account opening process by attending meetings with customers and/or ensuring the new account file that is provided by the WMA is complete per checklists. Follows up with prospective customers for any missing documentation that has been determined. Initiates and follows up account opening process. Provides support in the onboarding process. Provides customer service support by screening customer calls while trying to solve customer queries. Opens and follows up on requests related to: account profile, telephone and address, inclusion and removal of account holders (includes deceased customers), initiation of wire and securities transfers, continuous monitoring of funds due, securities transfer to/from non-US brokers (non-ACAT), account registration changes, reference letters, pledged accounts set up and release, processing of deposits in check, setup of multi-currency capabilities as well as special features (real time quotes, research access, online trading capabilities, etc.), processing of journal entries; Aids WMA in setting appointments, managing calendars and coordinating business trips; Provides general office administrative support: copying, scanning, faxing, archiving, supply ordering, setting up courier deliveries, coordinating translation of documents with outside vendor among others. Acts as primary liaison with Wealth Management Operations; Participates in special projects: massive mailing, database maintenance, etc. Remains current on market news and events by dedicating work and personal time reading and browsing financial news and media. CAs must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings, and product meetings. Ensures preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues. Acts as backup as needed for other CAs. In order to fulfill duties with expected level of competency, incumbent must demonstrate: Ability and eagerness to learn. Verbal, written and interpersonal skills. Customer service orientation. Organization skills (archiving, tracking, follow-up). Minimum Education and/or Certifications Requirements Associate's degree in finance or business administration preferred. Applicant may be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered. Additionally, FBI Criminal Background and credit check must be successfully passed before job offer is presented. Minimum Work Experience Requirements 1 year of experience supporting Wealth Management Advisors. Technical and/or Other Essential Knowledge Fully bilingual (English/Spanish) - Fluent, including writing. Experienced PC user with strong command of MS Office applications. Seniority Level Entry level Employment Type Full-time Job Function Accounting/Auditing and Finance Industries Accounting Referrals increase your chances of interviewing at Amerant Bank by 2x. #J-18808-Ljbffr