Front Desk Receptionist

*Job description*

Job DescriptionEdit

*Company Summary:*

Approved Staffing Services LLC With over 10 years of expertise specializing in Light Industrial and Skilled Labor staffing, we strive to consistently deliver that “perfect match” between our clients and our candidates.

*Position Summary:*

Based in the City of Maywood, the Service Coordinator is responsible for the execution of unparalleled customer service to our _Three C’s_: Customers, Contingent employees, and Coworkers. We are looking for Leaders; the individuals who will drive our company forward. This position will be responsible for handling contingent employee and customer relations, building a steady pipeline of ready-to-work employees and contributing to continuous business growth.

*Hourly:*$17.50 -20.00

*Ideal Traits for Success:*

· Leadership

· Excellent written and verbal communication skills. Bilingual English/Spanish preferred.

· Accountability, Focus, Poise, and Professionalism

· Ability to thrive in a fast-paced environment and remain positive and energetic.

· Superior organizational skills

· Effective problem solving- ability with the capacity for critical thinking.

· Time management (with the capability for prioritization and multi-tasking) inconsistently changing environments.

· Strong sense of urgency and quality of work is required.

· Ability to conduct interviews in a professional manner

· Flexibility to accommodate varying client and branch schedules.

*Role and Responsibilities:*

Core functions of an Approved Staffing Service Coordinator include but are not limited to:

1. Build and maintain a solid pipeline of contingent employees that are eligible to be assigned.

· Source and acquire candidates for a temporary, long term temp and temp to hire positions through various avenues. Conducting in-person interviews and qualified individuals of various experience levels within Light Industrial environments.

· Utilize all industry tools and available resources to secure top-tier talent.

· Participate in hiring events, job fairs and advertise locally to attract talent.

2.Employee Relations

· Responsible for screening, hiring, onboarding, placing, training and guiding contingent employees. Carefully selecting ideal positions and matching with candidate’s skill sets.

· Conduct job calls, track availability, coordinate placements, fill employees on assignment, and document any assignment or employment status changes.

· Ensuring that employees meet all safety expectations and requirements.

· Cultivate employee morale by engaging in follow- up with assigned employees and encouraging open-door communication.

· Attending to employee concerns, complaints, grievances, or work-related incidents or injuries by reporting and communicating to the appropriate channels.

· Serve as the liaison between our customers and our contingent employees.

3. Operations

· Contribute towards the culture, goals, and financial success of the branch.

· Maintaining a professional and inviting work environment.

· Uphold and abide by business practices, rules, and guidelines in accordance with company policy and all federal and state laws.

· Ensure that client requirements and staffing needs are met while delivering speedy and excellent customer service.

· Create solution-based methods in order to achieve goals, maximize efficiency, and enhance productivity.

· Track branch metrics and performance while identifying areas of improvement. Assessing turnover, fill ratios, sales, branch revenue, client base and retention, controllable overhead costs, workers comp, and overall customer satisfaction.

4. Growth

· Build excellent rapport with customers and ensure the retention of existing business by having a thorough understanding of client needs and expectations.

· Increasing branch revenue: identify additions to the sales team, growing an existing business, skill marketing, pump calls and quality checks with clients. Contribute to sales by extracting leads from applicants, client referrals, media, and word of mouth.

· Have a clear understanding of the sales metrics and sales pipeline. Work closely with the sales team as well as attending and participating in sales appointments. Provide operational insight and support to prospective and existing customers.

*Requirements:*

· A minimum of 3 years in the staffing industry or related role

· Understanding and knowledge of human resource practices, employee relations, state and federal laws, workers compensation, safety, risk, and payroll/ timekeeping.

· Strong computer literacy with proficiency in Microsoft Office, Outlook 365, and Coats software.

· Ability to navigate and work with various timekeeping and payroll systems and databases. Prior experience with Novatime, UAttend, AMG, and Kronos is ideal.

· High School Diploma or equivalent. Some college coursework is desired.

· Valid driver’s license

. Bilingual English/ Fluent in Spanish

Job Type: Full-time

Experience:
* recruiting: 3 year (Preferred)

Communication method(s) used:
* Email
* Phone
* In person

This Job Is Ideal for Someone Who Is:
* Dependable -- more reliable than spontaneous
* People-oriented -- enjoys interacting with people and working on group projects
* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
* Achievement-oriented -- enjoys taking on challenges, even if they might fail

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Shift:

* 8 hour shift
* Day shift

Weekly day range:

* Monday to Friday
* Weekends as needed

Work setting:

* In-person

Experience:

* Recruiting: 3 years (Required)
* Customer service: 3 years (Required)
* Microsoft Office: 3 years (Required)

Language:

* Spanish (Required)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:
* Monday to Friday

Experience:
* Customer service: 1 year (Preferred)

Ability to Commute:
* Maywood, CA (Required)

Ability to Relocate:
* Maywood, CA: Relocate before starting work (Required)

Work Location: In person

---