1790 - Help Desk Specialist - Onsite - Active Secret Required

Location: Bethesda, MD Security Clearance Requirement: Secret About Us Rollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other. Come and join our dynamic team Job Description Seeking a highly motivated and driven Help Desk Specialist to work Onsite supporting enterprise IT for our war‑fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play. Responsibilities Provide help desk and customer service support to users Promulgate changes and information to users Create NMCI NIPR and SIPR accounts and oversee the Move/Add/Change process Provide support to NMCI, documenting and tracking seat orders, and delivery of statuses Conduct and monitor IT inventory Provide financial reporting to division management Requirements 2 years of experience working with Microsoft Office 365, NMCI or equivalent, .NET and SRM systems Experience supporting NMCI to include documenting and tracking seat orders, delivery status, promulgating changes and information to users, customer support, financial reporting to division management, account creations, and oversight of move and add change process Experience with beginner‑level Microsoft Operating System training Certification (only one required) CompTIA Sec+ CompTIA A+ CE CompTIA Network+ CE CND CCNA SSCP Security Clearance Active Secret Security Clearance Education High School Diploma or College Degree Benefits Generous PTO/Leave Package Short-Term & Long-Term Disability 401K Retirement & Matching Profit Sharing Plan Free Training & Development Subscription Tuition Assistance Program Direct Deposit Our Culture Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values. Compensation The likely salary range for this position is $65,500 - $79,955,000 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company‑funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit‑sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type. EEO & AFFIRMATIVE ACTION Rollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an Equal Employment Opportunity (EEO) and affirmative action employer and abide by the requirements of the EEOC and the Title 41 CFR 60‑300.5(a) and 60‑741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities. Please NO Third-Party Agencies Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies. #J-18808-Ljbffr