Room Attendant

2 days ago

Seattle, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Welcome to Hotel Max, situated in the heart of Seattle and proudly part of the Pyramid Global Hospitality family. Our 163 well-appointed rooms are more than just accommodations; each one has its unique story. Beyond providing a professional workspace, Hotel Max serves as a vibrant hub for creativity and career opportunities. Situated in downtown Seattle, Hotel Max embodies the dynamic work culture fostered by Pyramid Global Hospitality, encouraging professional growth and the pursuit of opportunities. As part of the Pyramid Global team, we offer benefits such as a 401k with a company match and recognition programs to celebrate your achievements. Join us at Hotel Max, where your role transcends the typical 9-to-5 routine. It's about being part of a professional team that understands and embraces Seattle's artistic energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development

Overview

SUMMARY: The Room Attendant cleans guest rooms as assigned and public areas ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

The Room Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Pyramid Global Hospitality Culture as well as promoting the property as both the Destination and Employer of Choice

Essential job FUNCTIONS:
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean guest rooms by category priority.
  • Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
  • Service assigned guest rooms.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with clean par to designated layout.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Inspect condition of bathrobes and replace soiled/damaged ones.
  • Remove dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
  • Dust and polish all furniture.
  • Realign furniture to floor plan.
  • Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
  • Check under bed(s), chairs and sofa for debris and remove if present.
  • Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
  • Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
  • Dust pictures, frames and mirrors.
  • Remove dust and debris on television, VCR, clock radio, remote control and cable box.
  • Set correct time on clock; correct TV channel; correct movie rental insert.
  • Clean all lamps and light switches; check for proper working order.
  • Remove dust, spots and smears from windows, ledges and frames.
  • Remove dust, grease and smears from telephones and reposition properly.
  • Empty liquid from ice bucket and wipe all surfaces dry.
  • Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
  • Remove dust on drapes weekly and realign to correct position daily.
  • Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
  • Remove trash, debris and cobwebs from balcony/patio.
  • Inspect condition of planters and plants; remove debris.
  • Remove dust, dirt, marks and fingerprints from entrance door(s).
  • Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
Associate is held accountable for all duties of this job and other duties as assigned.

Qualifications

EXPERIENCE & EDUCATION:
  • High school diploma or equivalent preferred
  • Prior hospitality experience preferred
  • At least one year of prior housekeeping experience preferred
  • At least one year customer service experience preferred
JOB REQUIRMENTS:
  • Must have authorization to work in the United States
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Ability to communicate effectively in English both verbal and non-verbal.
  • Ability to count.
  • Ability to perform job functions with attention to detail, speed and accuracy.
  • Ability to prioritize and organize.
  • Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
  • Ability to follow directions thoroughly.
  • Ability to understand guest's service needs.
  • Ability to work cohesively with co-workers as part of a team.
  • Ability to work with minimal supervision.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.

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