Call Center Manager
1 month ago
Job Title: Product and Customer Support Manager
Job Location: Pleasant Prairie, WI (Onsite)
Experience in managing call center operations, familiarity with durable goods and warranty services, and specific manufacturing industry knowledge desired (e.g., outdoor equipment, appliances, HVAC)
Top skill if any:
Call center mgmt. (internal or external)
Experience managing appliance claims/warranties
Knowledge about (i.e. appliances, outdoor power equipment, HVAC, etc)
Job description
The Client is a world-class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. Client highly acclaimed brands include Simpson, Delco, and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker, and Craftsman further strengthen Client market presence and awareness. The client is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.
We have a challenging and exciting opportunity for a Product and Customer Support Manager who is energetic, can multi-task and problem-solve, and has the drive and motivation to learn and grow in a fast-paced setting.
Primary Purpose
The Product and Customer Support Manager is responsible for leading the post-sale product support functions for clients. The Product and Customer Support Manager coordinates both an outsourced and an internal customer service contact center, as well as technical, warranty, parts, and accessory support teams. In this role, you will be responsible for providing analysis and summarized reporting of customer reviews, call center interactions, and warranty issues. This is an integral role that helps ensure all client products and brands are meeting client Best-In-Class reputation, and most importantly, customer expectations.
Duties And Responsibilities
Manage the analysis and summarized reporting of customer data.
Lead and manage the creation of supporting content for parts and accessories, through the Product Support team.
Manage the creation and updating of illustrated parts lists and their related service parts and kits.
Manage customer/channel-specific service parts price files.
Utilize daily parts and accessory sales reports to assist in timely customer shipments.
Qualifications
5+ years of supervisory experience in product support, with contact center experience, working with a manufacturer.
Proven ability to analyze data and implement process improvement initiatives.
Experience in Outdoor Power Equipment or Durable Goods Industries is a plus.
Education/Certification
Bachelor's degree in business management is preferred but will consider equivalent combination of education and experience.
Management Responsibilities
A team of 6 to 7 direct reports.
We have other current jobs related to this field that you can find below
-
Call Center Manager
1 week ago
Pleasant Prairie, United States Tektree Full timeExperience in managing call center operations, familiarity with durable goods and warranty services, and specific manufacturing industry knowledge desired (e.g., outdoor equipment, appliances, HVAC) **Top skill if any**: - **Call center mgmt. (internal or external)**: - **Experience managing appliances claims/warranties**: - **Knowledge about (i.e....
-
Call Center Claims/warranties
1 week ago
Pleasant Prairie, United States iFlate Full time**Top skill if any: Call center mgmt. (internal or external), experience managing claims/warranties, working for a company that makes durable goods that have warranties and may require service (i.e. appliances, outdoor power equipment, HVAC, etc)** **Job description** The Client is a world-class and leading manufacturer of consumer and industrial pressure...
-
Call Center Technical Analyst
4 weeks ago
Pleasant Prairie, United States Comtec Consultants Full timeTop skills: Supervising Call center Management. (internal or external) Experience managing Electrical appliance claims/warranties, Working for a company that makes durable goods that have warranties and may require service (i.e. Electrical appliances, outdoor power equipment, HVAC, etc) Job description The Client is a world-class and leading manufacturer...
-
Pleasant Grove, United States ASEA Full timeJob DescriptionJob DescriptionPROJECT MANAGER, CALL CENTER CUSTOMER SERVICEASEA is looking for a talented and enthusiastic Project Manager to join our team. ASEA, a global leader in cellular health, provides a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products...
-
Call Center Representative
4 weeks ago
Eden Prairie, United States Tennant Full timeWith more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world....
-
Call Center Representative
4 weeks ago
Eden Prairie, United States Tennant Company Full timeWith more than $1 B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our custom Representative, Call Center, Customer Service, Technology, Information
-
Call Center Representative
4 weeks ago
Eden Prairie, United States Tennant Company Full timeCall Center Representative With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner,...
-
Call Center Customer Service Rep
4 weeks ago
Grand Prairie, United States LKQ Corp Full timeBe Loyal! Be Rewarded! Are you ready to be a part of an excellent team?!? Continue to contribute excellent team performance to your team. You could be eligible for a retention bonus! Up to $1,200! Ask your manager for details… Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and...
-
Call Center Customer Service Rep
4 weeks ago
Grand Prairie, United States LKQ Corporation Full timeBe Loyal! Be Rewarded! Are you ready to be a part of an excellent team?!? Continue to contribute excellent team performance to your team. You could be eligible for a retention bonus! Up to $1,200! Ask your manager for details... Job Summary: Communic Customer Service, Call Center, Service, Manufacturing, Retail, Customer
-
Pleasant Prairie, United States Global Industrial Full time**Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...
-
Service Center Director
6 days ago
Pleasant Prairie, United States Starmark Local LLC Full timeDescription Are you a self-motivated sales professional that enjoys leadership and management? Are you looking for a new full-time opportunity with a reputable company and room for professional growth? When is the last time you had FUN at work? If you want a challenging but exceptionally rewarding career with lots of upside potential, then you MUST keep...
-
Call Center Representative
2 weeks ago
Grand Prairie, United States Valor Intelligent Processing Full timePOSITION OVERVIEW We are looking for call center representatives to support a variety of inbound and outbound customer service and sales projects. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide...
-
Service Center Director
3 weeks ago
Pleasant Prairie, United States Starmark Local LLC Full timeDescription - Are you a self-motivated sales professional that enjoys leadership and management? Are you looking for a new full-time opportunity with a reputable company and room for professional growth? When is the last time you had FUN at work? _ - If you want a challenging but exceptionally rewarding career with lots of upside potential, then you MUST...
-
Pleasant Prairie, United States Global Industrial Full timeGlobal Industrial Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...
-
Service Center Director
2 weeks ago
Pleasant Prairie, Wisconsin, United States Vandor Corporation Full time:Are you a self-motivated sales professional that enjoys leadership and management? Are you looking for a new full-time opportunity with a reputable company and room for professional growth? When is the last time you had FUN at work? If you want a challenging but exceptionally rewarding career with lots of upside potential, then you MUST keep readingWHAT IS...
-
Pleasant Prairie, United States Global Industrial Full time**Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...
-
Pleasant Prairie, United States Global Industrial Full timeCorporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...
-
Pleasant Prairie, Wisconsin, United States Global Industrial Full timeGlobal IndustrialCorporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...
-
Product and Customer Support Manager
2 weeks ago
Pleasant Prairie, United States Tektree Full time**Top skill if any: Call center mgmt. (internal or external), experience managing claims/warranties, working for a company that makes durable goods that have warranties and may require service (i.e. appliances, outdoor power equipment, HVAC, etc)** **Job description** The Client is a world-class and leading manufacturer of consumer and industrial pressure...
-
Service Center Director
4 days ago
Pleasant Prairie, United States Vandor Corporation Full timeDescription:Are you a self-motivated sales professional that enjoys leadership and management? Are you looking for a new full-time opportunity with a reputable company and room for professional growth? When is the last time you had FUN at work? If you want a challenging but exceptionally rewarding career with lots of upside potential, then you MUST keep...