Director, Professional Service Operations
2 weeks ago
Job Description: As the Director of Operations for our Professional Services team, you will be responsible for overseeing our operational cadence, enhancing service delivery tracking and reporting, and ensuring the allocation of resources to achieve our business goals. You will collaborate with cross-functional teams such as Sales, Success, Support, Product and Marketing to improve internal operational workflows so that teams can engage, interact and execute easily and efficiently. Lastly, you will work hand-in-hand with the VP of Professional Services in driving our most strategic initiatives, fostering a culture of continuous improvement and advancing service delivery excellence. Who you're committed to being: * You enjoy learning and are open to new ways of doing things. * You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. * When communicating you are self-aware, insightful, and proactive. * You believe in continuous improvement and request frequent feedback from others. What you'll do: Leadership and Strategy - 15% * Strategic Leadership: Develop and execute operational strategies that align with the overall business objectives and enhance service delivery efficiency. * Support ProServ Leadership Team: Act as a strategic partner for ProServ Leadership motions such as ProServ All Hands, Leadership OnSites, Annual Team OffSite, QBRs, and annual planning. * Team Management: Lead and mentor a team of operations professionals, fostering a high-performance culture through coaching * and development. Delivery Cadence and KPIs - 40% * Project Tracking: Implement and manage project tracking through systems, tools and processes such that all committed ProServ services can be accurately tracked, reported, escalated and measured. Key metrics include time to value, timeliness, effort, and quality/CSAT. * Resource Allocation and Capacity: Oversee assignment and allocation of resources across all ProServ projects, balancing customer needs, resource preferences and capacity constraints. * Data Analysis: Create and maintain dashboards of operational data to monitor performance metrics, identify trends, generate reports, and provide insights for decision-making. Internal and Cross-Functional Process Improvement - 30% * Process Optimization: Identify opportunities for process improvements and implement best practices to streamline ProServ operations and improve internal and external customer outcomes. * Cross-Functional Process Improvement: Collaborate with RevOps, Sales, Customer Success, Customer Support, Product, and Marketing teams to evaluate and improve cross-functional processes. Ensure processes are simple, aligned with company workflows, automated where possible, well documented, properly enabled, and supports a cohesive customer experience. Day-to-Day Operational Effectiveness - 15% * Documentation and Process Repository: Develop and maintain ProServ documentation and process repository in Confluence, HighSpot and GDrive. * Utilization and Timecards: Ensure timely submission of weekly timecards from all ProServ delivery personnel. Create utilization dashboards and reporting. * Training and Systems Support: Assist in onboarding new team members. Act as a systems and tools liaison between ProServ and IT/RevOps. Experience you'll bring: * 5+ years of experience in operations, project management, implementation or a similar role, preferably within Professional Services at a SaaS or technology company * Proven track record of driving operational excellence * Strong analytical and problem-solving skills, with proficiency in data analysis and reporting * Exceptional communication and interp ersonal skills, with the ability to influence and collaborate effectively at all... For full info follow application link.
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Director, Professional Services Operations
2 weeks ago
Draper, United States Pluralsight Full timeJob Description:As the Director of Operations for our Professional Services team, you will be responsible for overseeing our operational cadence, enhancing service delivery tracking and reporting, and ensuring the allocation of resources to achieve our business goals. You will collaborate with cross-functional teams such as Sales, Success, Support, Product...
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Director of Operations
3 weeks ago
Draper, Utah, United States JKR Windows Full timeJob Title: Director of OperationsJKR Windows is seeking a highly skilled and experienced Director of Operations to oversee our company's operations and drive strategic initiatives. The ideal candidate will have strong leadership abilities and a proven track record in operations management.Key Responsibilities:Streamline processes and ensure timely project...
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Dental Professional
4 weeks ago
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Sales Director
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Draper, Utah, United States Hampton Inn Draper Full timeAbout the RoleHampton Inn Draper is seeking a highly motivated and experienced Director of Sales to join our team. As a key member of our management team, you will play a vital role in driving revenue growth and maximizing occupancy.As the Director of Sales, you will be responsible for designing and executing a comprehensive revenue strategy that optimizes...
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Director of Quality Assurance and Compliance
4 weeks ago
Draper, Utah, United States Actalent Full timeJob DescriptionThe Director of Quality Assurance and Compliance will oversee the development and implementation of quality assurance and regulatory affairs strategies to ensure compliance with industry regulations and standards. This role will also be responsible for managing a team of quality assurance professionals and ensuring the smooth operation of...
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Financial Services Professional
4 weeks ago
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Marketing Operations Director
3 weeks ago
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Business Optimization Director
2 weeks ago
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Director of Marketing
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Director of Quality Assurance
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Draper, Utah, United States Actalent Full timeJob DescriptionThe Director of Quality Assurance will oversee the management of a team to ensure the smooth and continuous operation of our site quality system, quality control, and assurance inspection for in-process and finished goods. They will also be responsible for overseeing process audits and final product release documentation, advising and...
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Marketing Director
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Activity Director
4 weeks ago
Draper, Utah, United States Valencia at Draper Full timeJob DescriptionWe are seeking a highly motivated and creative Activity Director to lead our activities program at Valencia at Draper. The successful candidate will be responsible for planning and implementing a variety of activities and events that promote the mental, physical, emotional, social, and spiritual well-being of our residents.Key...
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Marketing Director
4 weeks ago
Draper, Utah, United States Rugby Utah Ventures LLC Full timeAbout the Utah WarriorsThe Utah Warriors are a professional rugby team based in Utah, with a strong focus on community, family, tradition, and respect. As a founding member of Major League Rugby, we are committed to building a staff of diverse individuals who share our values and are passionate about the sport.Job SummaryWe are seeking a highly motivated and...
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Medical Policy Director
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IT Operations Intern
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Draper, Utah, United States Prestige Industries Full timeAbout Prestige IndustriesPrestige Industries is a leading provider of sub-prime auto financing solutions. As a team member, you'll play a critical role in helping credit-disadvantaged consumers improve their lives through competitive financing agreements and a supportive customer experience.Job SummaryWe're seeking an IT Operations Intern to join our team....
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Director Portfolio Marketing
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Draper, United States Swire Coca-Cola USA Full timeWho is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,900 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire...
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Sales Director
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Draper, Utah, United States Hampton Inn Draper Full timeJob DescriptionAs a Sales Director at Hampton Inn Draper, you will be responsible for driving revenue growth and maximizing occupancy rates. Your mission is to develop and execute a top-notch revenue strategy that sets us apart from the competition. You will work closely with our General Manager to analyze market trends, identify opportunities, and implement...
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Director of Paid Search Strategy
4 weeks ago
Draper, Utah, United States Pluralsight Full timeJob Title: Director, Paid SearchAbout the Role:We are seeking a highly experienced and skilled Director, Paid Search to lead our paid search strategy and team. As a key member of our digital marketing team, you will be responsible for developing and implementing a comprehensive paid search strategy that drives qualified leads, online visibility, and revenue...
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Senior Software Engineering Director
3 weeks ago
Draper, Utah, United States HealthEquity Full timeJob SummaryWe are seeking a highly experienced Senior Software Engineering Director to lead our software development and delivery teams at HealthEquity. As a key member of our technology leadership team, you will be responsible for driving the overall technology vision, strategy, and tactical plans for our software platforms and applications.Key...