Product Manager, Agent Development

OverviewJoin to apply for the Product Manager, Agent Development role at Sierra Business Solution.We’re building a platform to help businesses create better, more human customer experiences with AI. We’re primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.ResponsibilitiesBuild enterprise-grade AI agents: Partner with our engineers and customers to build and ship AI agents that handle thousands of customer conversations daily.Engage with customers: Engage with all levels of our customers’ businesses.Discover and assess their requirements.Prepare and present demonstrations of Sierra’s agent.Address and overcome technical challenges in the business process by working with technical counterparts.Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.Become trusted advisors and drive strategic technical strategies for our customers.Shape the product roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.Qualifications5-7+ years experience in product development of highly technical products.Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.Experience crafting and tailoring a message for potential customers, including executives.Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.Degree in a technical or related field, or equivalent professional experience.Even better...AI-related experience (experience with product development for AI agents is a plus).Some coding experience with React, Typescript, and Go.MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).Past roles that interface with end customers to influence software development.Our valuesTrust: We build trust with our customers through accountability, empathy, quality, and responsiveness. We also build trust in AI by making it more accessible, safe, and useful.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on outcomes, not just milestones. We stay engaged with customers and address issues promptly.Craftsmanship: We get the details right—from the words on the page to the system architecture. We take pride in our products and continuously improve.Intensity: We aim to ship the best product. We own and fix issues openly to improve next time.Family: We value balance and support one another as we build technology for families and customers alike.What We OfferFlexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, snacks, and coffee to keep you energizedDiscretionary Benefit Stipend to spend where it matters mostFree alphorn lessonsThese benefits are detailed in Sierra's policies and are subject to change at any time. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with us. We’re committed to building a diverse workforce that represents our customers. We encourage you to apply even if your experience doesn’t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProduct Management and MarketingIndustriesIT Services and IT Consulting #J-18808-Ljbffr