General Manager
2 weeks ago
Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.
Service, Passion, Respect, Integrity, Teamwork and Excellence
General Summary
The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all Westlake policies and procedures. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.Handle customer complaints. li>Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations
- Ensure a positive, professional and safe work environment for all associates.
- Supervise the general operations of the entire store.
- Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
- Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. li>
- Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
- Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
- Responsible for maintenance of back stock levels.
- Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
- Provide assistance in the overall general maintenance of the store.
- Ensure forklift operations and receiving is completed in a safe and efficient way.
- Ensure signage is current in the entire store.
- Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
- Responsible for the P & L and other corresponding reports.
- Manage payroll and other controllable expenses.
- Responsible for the implementation of Store Support programs.
- Responsible for successful Loss Prevention, Safety and Internal Audits.
- Assist with special projects within the district as set forth by the District Manager.
- Conduct weekly management staff meetings.
- Ensure effective training and development of all associates.
- Recruit prospective associates for possible management positions throughout Westlake Ace Hardware.
- Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
- Become an integral part of the community in which you live and work through civic organizations and being community minded.
- Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
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Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
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