Service Advisor

2 weeks ago


Las Vegas, United States United Nissan Full time

The UNITED NISSAN Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Forman Automotive Network as a caregiver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping him or her turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day.

RESPONSIBILITIES

WHO WOULD I INTERACT WITH?

You will interact daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers.

YOUR DAY-TO-DAY RESPONSIBILITIES

  • Setting, confirming and preparing for appointments with customers to expedite their service experience
  • Greeting customers in a timely and friendly manner
  • Providing an exceptional customer experience to drive loyalty
  • Determining vehicle needs based on customer information and a vehicle walk-around
  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
  • Producing repair orders for customers with full transparency including cost and time estimates
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
  • Setting and achieving targeted sales goals
  • Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
  • Creating a great vehicle delivery experience for the Customer
  • Following up with Customers to ensure satisfaction

HOW WILL I KNOW IF I AM SUCCESSFUL?

THE PERFORMANCE OF A SERVICE ADVISOR IS MEASURED BY ACHIEVING:

  • Targeted sales goals
  • Targeted Customer Satisfaction Index

WHAT ARE THE REQUIREMENTS FOR THIS JOB?

  • High School diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Ability to thrive in a fast-paced environment with many priorities
  • Prior sales experience preferred but not required
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • Valid in-state driver's license and have and maintain an acceptable, safe driving record


  • Las Vegas, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionSales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles needWe will train you to become product experts and be able to sell...


  • Las Vegas, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionSales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles needWe will train you to become product experts and be able to sell...

  • Service Advisor

    7 days ago


    Las Vegas, United States David Wilson's Toyota of Las Vegas Full time

    Job DescriptionJob DescriptionEXPERIENCED AUTOMOTIVE SERVICE ADVISORS APPLY!US: Large volume, family-owned Toyota dealership with a great pay planYOU: Experienced SERVICE ADVISOR PRO!David Wilson’s Toyota of Las Vegas has immediate openings for Service Advisors!Responsibilities:Maintain accurate records and documentation (automotive documents, repair...


  • North Las Vegas, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionSales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles needWe will train you to become product experts and be able to sell...


  • North Las Vegas, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionSales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles needWe will train you to become product experts and be able to sell...

  • Service Advisor

    2 weeks ago


    Las Vegas, United States Chapman Las Vegas Dodge Chrysler Jeep Full time

    Chapman Las Vegas Dodge Chrysler Jeep is seeking experienced Automotive Service Advisors to join our team to provide exceptional customer service to every customer that brings their vehicle in for service. The Service Advisor helps customers understand their vehicle’s maintenance needs and is the customer’s main point of contact in the service...

  • Service Advisor

    1 week ago


    Las Vegas, United States Chapman Las Vegas Dodge Chrysler Jeep Full time

    Chapman Las Vegas Dodge Chrysler Jeep is seeking experienced Automotive Service Advisors to join our team to provide exceptional customer service to every customer that brings their vehicle in for service. The Service Advisor helps customers understand their vehicle’s maintenance needs and is the customer’s main point of contact in the service...

  • Service Advisor

    7 days ago


    Las Vegas, United States AutoNation Full time

    MINI of Las Vegas At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication...

  • Service Advisor>

    2 weeks ago


    Las Vegas, United States Tesla Full time

    Tesla, Inc. - Vehicle Service [Auto Service Technician] As a Service Advisor at Tesla, Inc., you'll: Answer phone calls, emails, and drive-in's to address any customer concern with the highest level of response and attention; Record issues and data into Dealer Management System; Conduct transactions with the system; Walk customer through correction and...


  • Las Vegas, United States Carrington College Full time

    Job DescriptionJob DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education....

  • Service Advisor

    4 weeks ago


    Las Vegas, United States United Nissan - NV. Full time

    The United Nissan Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Forman Automotive Network as a caregiver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping him or her turn...


  • Las Vegas, United States Sun Auto Service Full time

    OverviewSun Auto Tire & Service operates multiple locations across Las Vegas and is expanding! We offer complete quality automotive repair and preventative maintenance. The Service Advisor is responsible for selling and promoting all products and services offered by Sun Auto by following the company's store standards and expectations. Compensation: Base...

  • Service Advisor

    3 weeks ago


    Las Vegas, United States Sonic Automotive Full time

    Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". Service Advisor, Advisor, Test Technician, Retail, Automotive, Vehicle


  • Las Vegas, United States Travel America Petro - TA Operating, LLC Full time

    Theres never been a better time to join Travel. Centers of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essenti Service Advisor, Truck Service, Advisor, Retail, Travel


  • Las Vegas, United States AutoNation Full time

    AutoNation Nissan Las Vegas At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...


  • Las Vegas, United States The ODP Corporation Full time

    Overview At Office Depot Inc., the Services Advisor is a part-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print...


  • Las Vegas, United States The ODP Corporation Full time

    Overview At Office Depot Inc., the Services Advisor is a part-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print...


  • Las Vegas, United States Chapman Las Vegas Dodge Chrysler Jeep Full time

    Chapman Las Vegas Dodge Chrysler Jeep is looking for Express Service Advisors to join our team. In this role, you will own the customer experience in the service lane, and will help customers understand the value and importance of routine vehicle maintenance. This role collaborates with the team of Express Technicians and reports to the Service Manager. What...


  • Las Vegas, United States Chapman Las Vegas Dodge Chrysler Jeep Full time

    Chapman Las Vegas Dodge Chrysler Jeep is looking for Express Service Advisors to join our team. In this role, you will own the customer experience in the service lane, and will help customers understand the value and importance of routine vehicle maintenance. This role collaborates with the team of Express Technicians and reports to the Service Manager. What...


  • Las Vegas, United States Carrington College Full time

    Job DescriptionJob DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education....