Office 365 Engineer

2 weeks ago

Atlanta, United States ClientSolv Full time
Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking an Office 365 Engineer for a direct hire/permanent role in Atlanta, GA. This role will work onsite four days per week (with one day per week working remotely) and will provide solution development and third level support for the Microsoft 365 Messaging and collaboration technologies within a global infrastructure team.

In this role, you will:

  • Lead the design and implementation including planning, and deployment of Microsoft 365 collaboration and application solutions. Ensure proper integration with existing systems and platforms.
  • Configure and maintain a hybrid Microsoft Exchange 2019 on-prem environment along with Microsoft Exchange Online mailbox environment.
  • Install, configure, and maintain Proofpoint email hygiene products including Proofpoint Secure Email Relay.
  • Maintenance of Microsoft 365 tenant configuration settings, such as domain name settings, federation, and external access.
  • Develop training materials and deliver training sessions to end-users, promoting the effective use of Microsoft 365 collaboration tools. Drive user adoption and change management strategies to ensure maximum utilization of the platform's features and capabilities.
  • Collaborate with internal business teams to understand their collaboration requirements and translate them into effective Microsoft 365 solutions. Advise and develop solutions, workflows, and best practices to address common business challenges within our workforce.
  • Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations.
  • Design and implement automated workflows using tools like SharePoint Designer and Power Automate, ensuring seamless and efficient processes.
  • Generate comprehensive technical documentation, including architecture diagrams, coding guidelines, and user manuals, to guide the smooth implementation and maintenance of solutions.
  • Work closely with the Security team to establish governance policies, security controls, and compliance standards for Microsoft 365 collaboration tools. Monitor and enforce these policies to maintain data integrity, confidentiality, and availability.
  • Provide technical support and troubleshooting assistance to end-users, addressing issues related to Microsoft 365 tools and solutions. Act as a subject matter expert and collaborate with IT support teams to resolve complex problems.
  • Ensure vendors provide proper levels of support, maintain SLAs, and provide root cause analysis for escalated issues
Qualifications
  • Prior administration experience of M365
  • Messaging or Exchange experience.
  • BS/BA in Information Technology.
  • 5+ years proven knowledge of using Microsoft's 365 product suite.
  • M365 Certified: (e.g., MS-900, MS-700, MS-600).
  • M365 migration experience (discovery, design, implementation/execution, support, and maintenance).
  • Working knowledge of Azure AD and familiarity with scripting languages (e.g., PowerShell).
  • Proficiency in PowerShell scripting for automation and administration.
  • Proficiency in Power Apps, Power Automate, and Power Virtual Agent.
  • Proven solutions delivery and architecture experience with Microsoft 365 products.
  • Experience within client-facing professional services or consulting.
  • Demonstrated ability to elicit requirements and communicate clearly with non-technical individuals as well as development teams and subject matter experts.
  • Familiarity with governance, security, and compliance considerations in the context of Microsoft 365 collaboration tools.
  • Excellent troubleshooting skills & ability to follow a structured methodology to solve problems.
  • Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks.
  • Proven ability to manage large-scale technical projects, including organization, planning, implementation, and execution.
  • In-depth experience of business process analysis.
  • Deep understanding and extensive knowledge of the functionality, interdependencies, and infrastructure of the Microsoft 365 family of products including Teams, OneDrive, SharePoint, Exchange, and Power Platform.
  • Proven expertise in security and compliance related to Microsoft 365 collaboration technologies.
  • Skilled in SharePoint, SPFx, Teams App development, Graph API, Governance, Administration, and SharePoint migration.
  • Familiarity with Angular JS, .Net, BOT Framework, REST API, Azure DevOps, and Voltage.
Preferred Qualifications:
  • Proofpoint experience
  • Administration experience
  • M365 Certified: Enterprise Administrator Expert
  • ITIL/ITSM Certified
  • Message Hygiene knowledge
  • Strong Consultative Presence, this role will have extensive visibility both internally and externally


Additional Information

This permanent/ direct hire role is in Atlanta, GA. This role will work onsite four days per week (with one day per week working remotely) and will offer a comprehensive benefits package, 401K, PTO, and an annual bonus in addition to a competitive annual salary.

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