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Commercial Service Tech 3

2 months ago

Lewiston, United States Commercial Tire Full time

POSITION OVERVIEW

Maintains existing customer base by servicing
customers’ needs and servicing existing accounts and related sales to ensure
that customer is aware of industry best practices. Responsible for mounting, dismounting, balancing
and repairs.

JOB RESPONSIBILITIES

· Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or
replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.

· Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues

· Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up

· Operate air compressor, impact gun, hub-cab hammer and other various machines and tools

· Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.

· Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs

· Active role in product and service sales

· Manage a group of customers by servicing and selling recommended products and services

· Completes all other duties as assigned.

· Performs fleet inspections and provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues

· Sales to existing customers to ensure needs are met.

· Able to use systems to properly document, examples: Basys and Fleet Inspection software.

· Supports company safety and operational standards and adheres to all audit requirements

· Completes all necessary training (TIA, MSHA)

· Maintains equipment with the highest regard

· Demonstrates the ability to conform to DOT and Commercial Tire driving requirement.

· Meets or exceeds managements productivity goals

· Demonstrates all Commercial Service Technician 2 requirements

· Proficient with email, product knowledge (good, better, best), and retreading benefits

· Proficient with BFA2.0/Treadstat if applicable

· Printing and reviewing reports with customers

· Basys (Telenet not MIM)

· NRT, Bank Reports, Casings, Snap Shots

· Interpret NRT Report

COMPETENCIES AND SKILLS

· Customer Service

· Interpersonal Savvy

· Communication

· Mechanical Skills

· Self Starter

· Computer Skills

· Sales Skills

· Multitask

QUALIFICATIONS – Unless indicated otherwise,
these are preferred

· Valid Driver’s License and Insurable Driving Record (Required)

· High school diploma or equivalent

· 3 years of tire industry related experience.

· A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 LB

· TIA CST, Industrial, AG, and OTR.

· At least 6 months as a CST2

· Regular attendance and punctuality is essential.