DSHS HCLA Quality Assurance Consultant

To apply for the DSHS HCLA Quality Assurance Consultant role at the State of Washington. Overview The WA Cares Fund is seeking a dedicated Social and Health Program Consultant 4 to play a crucial role in supporting and training our staff while enhancing service delivery for our clients. Come join the WA Cares Fund team within the Home and Community Living Administration (HCLA) to help develop the first-in-the-nation social insurance program and be part of the latest example of why Washington State is a national leader in long?term care policy insurance coverage for all working Washingtonians. Our team is responsible for designing and implementing the program and helping Washingtonians understand this new benefit. Your experience will help and support the Department of Social and Health Services mission to partner with people to access support, care, and resources. Please note This position will have a duty station in Snohomish County. A hybrid schedule is expected as business needs allow. Travel to various offices within Region 3 to deliver training and participate in meetings is expected regularly. Qualifications One year of experience as a Social and Health Program Consultant 3 or equivalent, Two years of experience as a Social and Health Program Consultant 2 or equivalent, A masters degree in social work, a health or social science, public administration or a related field; and four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, A bachelors degree in social work, a health or social science, public administration or a related field; and five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, A combination of professional/practical hands?on experience of nine to ten years, in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs. Responsibilities Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies, procedures, etc. Create and update procedures for the benefits and customer care team, ensuring clarity and ease of understanding. Provide training and technical support to new and existing staff, supervisors, and managers on tools such as Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), the Assessment tool, Provider One, and Knowledge and Policy manuals. Work with leadership and tech liaisons to simplify technical information for staff. Develop and maintain WA Cares Fund procedures and training materials, updating as needed. Update training plans for new staff and monitor their progress through group and one?on?one sessions. Regularly review case records to ensure accuracy in assessments and documentation. Share updates on policies, procedures, and program changes with staff. Compile data and generate reports as requested by supervisors or administrators using various tools. Develop and maintain performance tracking and quality assurance tools as needed. Conduct quality assurance reviews to identify deficiencies and address training needs. Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures. Attend agency meetings, promote outreach, and travel as necessary. Knowledge, Skills and Abilities Prioritization You can juggle tasks, manage competing deadlines, and stay organized in a fast?paced environment. Communication You explain things clearly, both in writing and when speaking, so everyone from clients to colleagues understands you. Issue resolution You can break down complex issues related to the WA Cares Fund and find appropriate solutions. Collaboration You work well with others and maintain a professional, respectful tone with both the public and your teammates. Legal comprehension You understand and can interpret legal documents relevant to benefits or eligibility. Independent decision?making Youre comfortable making informed choices and analyzing complicated information on your own. Problem?solving You approach challenges with curiosity, logic, and a clear head, using critical thinking to find solutions. Adaptability You stay proactive and open to improvement, especially when refining processes in benefits and customer service work. Schedule Mon?Fri 8:00 am 5:00 pm, 40 hours per week. Application Materials Current resume A letter of interest describing how you meet the stated knowledge, skills, and abilities. Minimum of three professional references Contact Questions about this opportunity? Please contact Jesus Hernandez at jesus.hernandez@dshs.wa.gov and reference project number 2025-08262. The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agencys vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7?1?1 or 1?800?833?6384. E?Verify is a registered trademark of the U.S. Department of Homeland Security. Benefits More than Just a Paycheck Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax?deferred dollars toward their health care expenses. Employees are also covered by basic life and long?term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre?tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well?being of employees. Retirement And Deferred Compensation State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer?contributed retirement programs. For additional information, check out the Department of Retirement Systems website. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre?tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not?for?profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full?time and part?time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave days, please refer to position specific Collective Bargaining Agreements for more information. Full?time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 non?overtime hours during the month of the holiday; or for the entire work shift preceding the holiday. Sick Leave Full?time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours a month earn a monthly proportionate to the number of hours in pay status, in the month to that required for full?time employment. Overtime exempt employees who are in pay status for less than 80 hours a month do not earn a monthly accrual of sick leave. Sick leave accruals for part?time employees will be proportionate to the number of hours in pay status, in the month to that required for full?time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full?time employees accrue vacation leave at the rates specified in WAC 357?31?165(1) or the applicable collective bargaining agreement (CBA). Full?time employees who are in pay status for less than 80 non?overtime hours in a month do not earn a monthly accrual of vacation leave. Part?time employees accrue vacation leave hours in accordance with WAC 357?31?165(1) or the applicable collective bargaining agreement (CBA) on a pro?rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full?time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357?58?175, an employer may authorize a lump?sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357?31?165. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave sharing, Parental leave, Family and Medical Leave Act (FMLA), leave without pay. Please visit the State HR Website for more detailed information regarding benefits. Updated 07-21-2025 Seniority level: Mid?Senior level Employment type: Full?time Job function: Quality Assurance Industries: Government Administration #J-18808-Ljbffr