B&D Laser Technician Trainee

4 weeks ago

Cranston, United States Stuller Full time
Description

Industry leading sales and service company for today's laser welding, cutting and engraving needs. The Laser Technician Trainee responsibilities include customer first service and support experience, as well as maintenance, repair and delivery of the laser equipment in a fast-paced, exciting environment.

As part of the B&D sales and service team, you will enjoy competitive compensation and comprehensive benefits package including medical, dental and vision coverage and an optional 401K plan with a corporate match. Additionally, we offer paid time off, short and long-term disability coverage as well as life insurance, tuition reimbursement and an Employee Assistance Program. You will experience many exciting opportunities as well as professional and personal growth.

Key Responsibilities:
  • Answer customer phone calls and emails
  • Work with customers to test, troubleshoot, and repair equipment
  • Lifting on a regular basis to crate and uncrate shipments
  • Establish relationships with inside specialists and experts to ensure an integrated experience for customers
  • Capture customer information and utilize intelligence in Salesforce.
  • Flexibility with work schedule, tasks, and assignments.
  • Flexible travel schedule, some overnight travel
  • Drive company van
  • Travel (primarily via driving with some flying involved) to current and prospective customers' locations
Minimum Qualifications:
  • High school diploma or equivalent
  • Valid driver's license and good driving record, including drug screen and background check
  • Excellent communication skills via telephone, email, and in-person conversation
  • Customer centric with an ability to quickly recognize and address customer service and experience challenges.
  • Ability to multitask and respond quickly in a fast-paced environment.
  • Ability to work independently and within a team environment
  • Technically and mechanically inclined with the ability to learn/understand circuitry and mechanics
  • Coachable with a positive attitude and strong work ethic
Preferred Qualifications:
  • Ability to operate a forklift
  • Previous technician experience


Additional Information:

B&D Sales Corporation: A Stuller Company

B&D Sales of Cranston, Rhode Island was established in 1984 on the belief that excellence in laser equipment sales and support is vital to the jewelry industry. In 2018, B&D became a Stuller company, and the team remains committed to going the extra mile every time to deliver the highest standard of customer service. B&D employs a team of highly qualified technicians that offer their expertise in diagnostics, maintenance, and knowledge of vital equipment. The team is continuing to grow, and recently moved into a new, larger facility to better serve our customers

Stuller started in 1970 when one young jewelry entrepreneur embarked on a single mission: to provide exceptional experiences that were easy, fast, and reliable - every time. Each day, our team of engineers, bench jewelers, technologists, and other experts work to make our customers the hero, advance the jewelry industry, and be ready when things go awry.

Headquartered in Lafayette, LA, Stuller was named Louisiana's Best-In-State Employer in a 2020 survey published by Forbes.

With more than 1,500 employees worldwide-from artisans to engineers and bench jewelers to technologists-Stuller is more committed than ever to bringing together the best people to deliver an unparalleled customer experience with every order.

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