Head of Client Success
2 days ago
About Deck Deck is building the data infrastructure for the internet. We make scattered, login-protected data instantly accessible through clean APIs and integrations—empowering businesses to act fast and smart, with no friction. We’re a team of builders from top-tier tech companies who believe one thing: great ideas need great data. If you thrive in early-stage chaos, own your work like a founder, and think in frameworks—not features—Deck might be your next home. The Role We’re looking for a Head of Client Success to unify and scale Deck’s client success engine. This role goes beyond managing renewals: it’s about building the entire engagement lifecycle from signed deals to successful kick‑off and long‑term partnership growth. This is a leadership role requiring both strategic design and hands‑on execution. You’ll work closely with the commercial, product, tech, and operations teams to create the systems that make our clients successful and turn adoption into expansion. Priorities Unify Account Management Function Build a coherent AM practice that covers onboarding, engagement, support, and growth across all clients. Design Engagement & Support Strategies Develop playbooks for client touchpoints from signed deal through kick‑off, implementation, and ongoing value delivery. Tier Clients for Scaled Impact Define and optimize a client tiering system that ensures high‑touch service for strategic accounts and efficient scaled solutions for mid‑ and lower‑tier clients. Build & Lead a Team Recruit, coach, and grow a team capable of supporting all client tiers with consistent excellence. Drive Growth Opportunities Establish signals and processes to identify upsell and cross‑sell opportunities, looping in the commercial team at the right moments. Be the Voice of the Client Partner with product and operations to surface insights, elevate issues, and influence roadmap priorities based on real client needs. What Success Looks Like A unified AM org delivering seamless onboarding, adoption, and ongoing support. Clear client tiering framework in place and actively driving efficiency. High retention and satisfaction across all client tiers. Predictable upsell pipeline sourced from AM function. Scalable playbooks, systems, and reporting to manage client health. Must‑Haves 8+ years in Account Management, Customer Success, or related functions, including leadership roles. Experience building teams and processes from the ground up. Strong operational rigor and ability to scale systems. Client‑first mindset with executive presence. Nice‑to‑Haves Background in SaaS, data platforms, or sustainability tech. Experience with upsell/expansion motions tied to account management. Exposure to utility, energy, or real estate sectors. Why Join Deck? Competitive pay for the right skills Proven leadership with a track record of big results Significant ownership and autonomy in how you operate A team of exceptional peers tackling complex, high‑leverage problems Momentum: recent fundraise by top‑tier investors, massive whitespace, and accelerating traction Deck isn’t just a product—it’s a mission. We believe that businesses should spend more time thinking and building, and less time wrestling with data plumbing. If that vision excites you, and you’re energized by early‑stage speed, ambiguity, and intensity—let’s talk. Before applying, take a look at our Constitution. If you don't dislike it, there's a good chance you’ll love working here. #J-18808-Ljbffr
-
Head of Client Success
2 weeks ago
New York, United States Sagehealth Full timeA healthcare technology company in New York, NY is seeking a Head of Client Success to enhance client outcomes for its software and hardware solutions. The role involves leading a team, setting success metrics, and collaborating with sales and product teams to drive account expansions. Ideal candidates should possess over 5 years of experience in customer...
-
Head of Client Success
18 hours ago
New York, NY, United States SAGE Full timeHead of Client Success Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more...
-
Head of Client Success
1 week ago
New York, NY, United States SAGE Full timeHead of Client Success Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more...
-
Head of Client Success
6 days ago
New York, NY, United States SAGE Full timeHead of Client Success Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more...
-
Head of Client Success
1 week ago
New York, NY, United States Deck Software Full timeDeck is building the data infrastructure for the internet. We make scattered, login-protected data instantly accessible through clean APIs and integrationsempowering businesses to act fast and smart, with no friction. Were a team of builders from top-tier tech companies who believe one thing: great ideas need great data . Were looking for a Head of...
-
Head of Client
1 week ago
New York, New York, United States Alter Domus Full timeABOUT US:As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.With a deep understanding of what it takes to succeed in alternatives,...
-
Head of Client Success Scale Engagement
1 week ago
New York, NY, United States Deck Software Full timeA fast-growing tech company in New York is seeking a Head of Client Success to unify and scale their client engagement efforts. This leadership role focuses on both strategic design and hands-on execution, requiring a strong background in account management and customer success. Candidates should possess a client-first mentality and experience building...
-
Head of US Clients
2 weeks ago
New York, New York, United States Research, Projects, Careers and Networks Full time $150,000 - $200,000 per yearJob Description Head of North AmericaLocation: New York with US and other international travel required Type: Full TimeSalary: Competitive packageAbout Door Door is a fast-growing fintech firm that operates in the global asset management and wealth management industry. We work with asset managers and asset allocators in 38 countries.As technology, wealth...
-
Head of Client
4 weeks ago
New York, United States Alter Domus Full timeSelect how often (in days) to receive an alert: Create Alert New York, US London, GB Paris, FR Madrid, ES London, GB Luxembourg, LU Luxembourg, LU Cork, IE Brussels, BE Saint-Helier, JE Dublin 2, IE Birkirkara, MT Hesperange, LU Amsterdam, NL GG London, GB Nicosia, CY Brussels, BE Vilnius, LT ABOUT US As a world leading provider of integrated solutions for...
-
Head of Client Services
3 weeks ago
New York, United States Linqia Full timeHead Of Client ServicesLinqia is the leader in the growing influencer marketing industry. At Linqia, we partner with the world's largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of...
