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UX Content Designer
2 months ago
Interested in a Content Design role for a Fortune 100 Financial company in Plano, TX? Robert Half's reputable client is soon beginning interviews for this role. Apply today
Our Design and Customer Experience design organization is growing our team with a Senior Content Designer who will create content, design journeys and deliver experiences for our customers that are simple and secure.
You are a creative, empathetic and resourceful Content Designer who will join and contribute to our travel offerings team. You will partner with product, design, research and technology to build human-centered experiences that educate and inspire our consumer banking customers. As a member of our Design and Customer Experience team, you’ll design products across each step of product creation, from ideation to launch and beyond.
As a Senior Content Designer, you’ll provide content support to make sure projects meet business goals and deadlines.
Job Responsibilities
- Develop content, shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers across Connected Commerce
- Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
- Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
- Identify and incorporate different kinds of data (research findings, analytics) into content strategy
- Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
- Present work, articulate strategy and impact of content decisions to leadership
- Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Required Qualifications, Capabilities and Skills
- Bachelor’s Degree or certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don’t need someone guiding you through the work
- Prior work involves collaboration within design teams (with other Product Designers, UX Researchers, and Content Designers) and cross-functionally with Product Managers, and Engineers
- Advanced skills in UX Writing and Information Architecture; Intermediate ability in adjacent skills such as User Research, Interaction Design, and Visual UI Design
- Experience working with brand and copy standards, including style, voice and tone
- Comfortable and confident when presenting work to cross-functional Directors
- Thorough knowledge of English language, grammar, spelling, punctuation, and usage
Preferred Qualifications, Capabilities and Skills
- Advocate for Accessibility Guidelines and Inclusive Design practices
- Has helped deliver multiple successful digital products, demonstrated user-centered design approaches and can measure design impact through data
- Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
- Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes
