General Manager

5 days ago

Charleston, West Virginia, United States East Coast Warehouse & Distribution Full time
East Coast Warehouse & Distribution provided pay range

This range is provided by East Coast Warehouse & Distribution. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $125,000.00/yr

Senior Director of Talent and Development

About the Company - East Coast Warehouse & Distribution is seeking an experienced General Manager to oversee operations for our Charleston, SC facility, which includes both general warehousing and a Centralized Examination Station (CES). This role is responsible for managing daily operations, ensuring regulatory compliance, enhancing operational efficiency, and leading a team to deliver exceptional service to our clients.

About the Role - The ideal candidate has proven experience in warehouse and CES management, a strong understanding of logistics and distribution, and excellent leadership skills.

Responsibilities

Operational Management:

  • Oversee daily operations of both the warehouse and CES, ensuring efficient and effective workflows, timely processing of goods, and adherence to company standards.
  • Develop and implement strategies to optimize inventory management, shipping, receiving, storage, and overall warehouse processes.
  • Monitor key performance metrics and adjust operations as needed to maintain productivity and accuracy.

Compliance and Regulatory Requirements:

  • Ensure the CES meets all federal regulations, including Customs and Border Protection (CBP) requirements.
  • Maintain up-to-date knowledge of laws and regulations related to imports, exports, and examination processes.
  • Coordinate with CBP officers and other agencies to facilitate inspections and resolve compliance issues.

Leadership and Team Development:

  • Lead, mentor, and develop a diverse team of warehouse and CES employees, including supervisors, clerks, and warehouse staff.
  • Establish clear performance goals, provide regular feedback, and foster a collaborative work environment.
  • Conduct training sessions to ensure staff are knowledgeable about safety protocols, operational procedures, and regulatory compliance.

Customer Service and Client Relations:

  • Serve as the primary point of contact for clients utilizing the warehouse and CES facilities, addressing their needs and resolving issues promptly.
  • Work closely with customers to understand their requirements, provide customized solutions, and maintain a high level of client satisfaction.
  • Collaborate with the sales and customer service teams to support new client onboarding and contract renewals.

Financial and Budget Management:

  • Develop and manage the warehouse and CES budget, including labor, equipment, maintenance, and other operational expenses.
  • Monitor financial performance, implement cost-saving measures, and achieve profitability goals.
  • Prepare and present regular financial reports to senior management.

Health and Safety Compliance:

  • Ensure the facility complies with all OSHA regulations and company safety policies.
  • Conduct regular safety audits, training, and emergency preparedness drills.
  • Address any safety issues promptly and promote a culture of safety among staff.
Qualifications
  • Minimum of 7 years of experience in warehouse management
  • Proven leadership skills with experience managing large teams and overseeing complex logistics operations.
  • Strong knowledge of CBP regulations, import/export requirements, and CES operations is a plus
  • Excellent communication and interpersonal skills, with a focus on customer service and client satisfaction.
  • Proficiency in warehouse management systems (WMS) and other logistics software.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
Seniority level

Executive

Employment type

Full-time

Job function

Management

Industries

Warehousing and Storage, Transportation, Logistics, Supply Chain

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