Maintenance Coordinator

2 weeks ago

CHANNAHON, United States Penske Truck Leasing Full time

POSITION SUMMARY:

The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to internal and external customers. Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.

The Maintenance Coordinator role has responsibilities in the two main areas of Parts Administration and Service Counter Support. Each associate will have a unique accountability list as outlined by their Branch Financial Manager. The list of Key Responsibilities shown below includes all areas.

KEY RESPONSIBILITIES

Maintenance Service Customer Support

• Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work.

• Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.

• Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.

Inventory Productivity

• Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.

• Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.

• Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.

• Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.

• Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.

Process Analytics

• Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.

• Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities

• Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

Location: 23334 S Frontage Rd W, Channahon, IL 60410

Qualifications:

• High school diploma or equivalent required, degree preferred

• Interpersonal and relationship building skills with an ability to collaborate with branch team members.

• Competent written and verbal communication skills

• 2 years+ experience in customer service and operations experience required

• 2 years working in service and parts department preferred

• Agile and quick learner, enjoys collaborative projects and continuous education

• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Administrative

Job Function: Administrative Support

Job Family: General Administration

Address: 23334 S Frontage Rd W

Primary Location: US-IL-Channahon

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2412380

  • Maintenance Coordinator

    2 weeks ago

    Channahon, Illinois, United States Penske Full time

    Maintenance Coordinator Job DescriptionPenske is seeking a highly skilled Maintenance Coordinator to join our team. As a key member of our branch operations team, you will play a critical role in ensuring the efficient and effective delivery of maintenance services to our customers.Key Responsibilities:Maintenance Service Customer Support: Provide...

  • Maintenance Coordinator

    2 weeks ago

    Channahon, Illinois, United States Penske Truck Leasing Co., L.P. Full time

    Maintenance Coordinator Job DescriptionThe Maintenance Coordinator plays a vital role in ensuring the efficient operation of our maintenance branch. This position is responsible for providing exceptional customer service, managing inventory, and analyzing processes to drive profitability.Key Responsibilities:Maintain accurate records of service requests and...

  • Maintenance Coordinator

    2 weeks ago

    Channahon, Illinois, United States Penske Truck Leasing Full time

    Maintenance Coordinator Job DescriptionThe Maintenance Coordinator plays a crucial role in ensuring the efficient operation of our maintenance services. This position is responsible for providing exceptional customer service, managing inventory, and analyzing processes to drive profitability.Key Responsibilities:Maintain Service Net Planner with PMs...

  • Maintenance Coordinator

    1 month ago

    Channahon, United States Penske Truck Leasing Co., L.P. Full time

    POSITION SUMMARY: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to internal and...

  • Maintenance coordinator

    2 weeks ago

    Channahon, United States Penske Truck Leasing Full time

    POSITION SUMMARY:The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability.The Maintenance Coordinator will provide superior customer service and communication to internal and...

  • Maintenance Coordinator

    2 weeks ago

    CHANNAHON, United States Penske Truck Leasing Full time

    POSITION SUMMARY: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to...

  • Maintenance Coordinator

    2 weeks ago

    CHANNAHON, United States Penske Truck Leasing Full time

    POSITION SUMMARY: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to...

  • Maintenance Coordinator

    1 month ago

    Channahon, United States Penske Truck Leasing Co., L.P. Full time

    POSITION SUMMARY: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to internal and...

  • Maintenance Coordinator

    2 weeks ago

    CHANNAHON, United States Penske Truck Leasing Full time

    POSITION SUMMARY: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to...

  • Maintenance Coordinator

    5 days ago

    Channahon, United States Penske Truck Leasing Co., L.P. Full time

    POSITION SUMMARY: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to internal and...

  • Maintenance Coordinator

    2 weeks ago

    Channahon, Illinois, United States Penske Truck Leasing Full time

    Job SummaryThe Maintenance Coordinator will play a critical role in ensuring the efficient operation of our branch, providing exceptional customer service, and contributing to the overall profitability of the organization.Key ResponsibilitiesMaintain accurate records of maintenance activities, including scheduling and inventory management.Collaborate with...

  • Maintenance Coordinator

    2 weeks ago

    Channahon, Illinois, United States Penske Truck Leasing Full time

    Maintenance Coordinator Job DescriptionJob Summary: We are seeking a highly skilled Maintenance Coordinator to join our team at Penske Truck Leasing. As a key member of our operations team, you will be responsible for ensuring the efficient and effective maintenance of our fleet, while providing exceptional customer service and support.Key...

  • Maintenance Coordinator

    6 days ago

    Channahon, Illinois, United States Penske Full time

    Job SummaryThe Maintenance Coordinator will play a crucial role in supporting the branch's maintenance operations, ensuring customer satisfaction, and contributing to profitability. This position requires strong communication and interpersonal skills, as well as the ability to work collaboratively with the branch team.Key ResponsibilitiesMaintenance Service...

  • Maintenance Coordinator

    2 days ago

    CHANNAHON, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: •...

  • Maintenance Coordinator

    2 days ago

    CHANNAHON, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: •...

  • Maintenance Coordinator

    1 day ago

    CHANNAHON, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: •...

  • Maintenance Coordinator

    2 days ago

    CHANNAHON, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: •...

  • Maintenance Coordinator

    2 weeks ago

    Channahon, Illinois, United States Penske Truck Leasing Full time

    Job SummaryThe Maintenance Coordinator will play a crucial role in ensuring the efficient operation of our branch, providing exceptional customer service, and contributing to the branch's financial performance. This role requires strong interpersonal and communication skills, as well as the ability to work collaboratively with the branch team.Key...

  • Maintenance Coordinator

    2 weeks ago

    Channahon, Illinois, United States Penske Truck Leasing Full time

    Job SummaryThe Maintenance Coordinator will play a critical role in ensuring the efficient operation of our branch, providing exceptional customer service, and contributing to the profitability of our organization.Key ResponsibilitiesMaintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on...

  • Maintenance Coordinator

    2 weeks ago

    Channahon, Illinois, United States Penske Truck Leasing Full time

    Job SummaryThe Maintenance Coordinator will play a critical role in supporting the branch's maintenance operations, ensuring efficiency, effectiveness, and customer satisfaction. This position will provide exceptional customer service and communication to internal and external customers, while also contributing to branch performance and profitability.Key...