Phone Nurse Triage Consultant

6 days ago

Phoenix, United States Arthur J Gallagher & Co. Full time

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

The Telephone Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, direction to the appropriate level of care, and providing utilization management review of worker's compensation claims. Additionally, the Telephone Triage Nurse will access medical documentation and information provided by medical providers to determine the appropriateness of treatment, setting and length of treatment required.

Position Details:

* Pay: Starting at $36/hr depending on experience
* Hours: Part-Time 15/hrs a week - M-F TWTH 3-6 MST F 12-6pm MST (Training hours will vary for the first 4-5 weeks)
* Fully Remote position

How you'll make an impact

Essential Duties & Responsibilities:

* Performing intake of phone calls from injured employees.
* Completing telephonic health assessments and render appropriate health care advice.
* Entering injured employee data into a medical triage database.
* Conducting follow-up phone calls to injured employees for health reassessments (when indicated).
* Maintaining accurate records for all incoming calls, including interventions and follow-up instructions.
* Actively participating in internal triage quality assessments, workflow enhancements, and procedure updates.
* Maintaining telephonic nurse triage assessment and advice standards in accordance with established protocols, policies, and procedures.
* Performing case reviews, as needed, for workers' compensation claims.
* Assisting with special healthcare-related risk management projects, as needed.

About You

Qualifications:

Required:

* Associate's degree from an accredited school of nursing and a minimum of 3 years acute clinical experience or similar position required.
* Hold an active unrestricted RN license in good standing within the state of Arizona or within a state that is a member of the NLC.
* Willing to be licensed in states requiring same for Utilization Review.

Desired:

* Bachelor's degree.
* Experience in Worker's Compensation or Utilization Review.
* 3+ years related experience (preferred, e.g., telephone triage, urgent care, emergency department, triage, occupational health experience, orthopedics) with recent telephone or telehealth experience.
* Ability to work in a fast-paced environment with heavy telephone triage intake.
* Ability to work collaboratively with the team.
* Strong critical thinking and customer service skills.

Work Traits:

* Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice.
* Demonstrates good written and oral communications, organizational and leadership skills.
* Computer literate.
* Demonstrates good time management skills.
* Self-starter.

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

* Medical/dental/vision plans, which start from day one
* Life and accident insurance
* 401(K) and Roth options
* Tax-advantaged accounts (HSA, FSA)
* Educational expense reimbursement
* Paid parental leave

Other benefits include:

* Digital mental health services (Talkspace)
* Flexible work hours (availability varies by office and job function)
* Training programs
* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
* Charitable matching gift program
* And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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