General Manager
5 days ago
Candidate should be enthusiastic and have a high energy level. They should thrive in a dynamic work environment and be able to direct a wide group of direct reports in varying disciplines with varying degrees of experience.
This is a regular, full-time, in-person role based at Market Street - The Woodlands.
Requirements
Responsibilities and Accountabilities:
- Financial Performance & NOI Growth - Drive Net Operating Income (NOI) through expense management, local leasing (short-term tenants, pop-ups, partnerships), alternative revenue (storage, media, etc.), and net profit programs (e.g., parking services, redistribution).
- Lease Compliance & Retailer Relations - Enforce lease provisions, ensure retailers comply with all lease terms, and proactively respond to tenant issues while building strong relationships within the tenant community.
- Strategic Planning & Budgeting - Develop and implement a Strategic Business Plan aligned with ownership's goals, create and manage the property budget, and oversee financial forecasting, tax obligations, and reporting.
- Leasing & Merchandising Strategy - Develop strong relationships with leasing teams, participate in property merchandising strategies, and review lease drafts for property implications.
- Capital Improvements & Maintenance Oversight - Collaborate with construction and design teams to identify capital improvement projects, manage the local capital budget, and implement maintenance programs to ensure a top-tier retail environment.
- Community & Stakeholder Engagement - Enhance the shopping center's role as a community leader by building partnerships and engaging with local organizations to strengthen market presence.
- Operations & Vendor Management - Maximize efficiency of contracted services, oversee bid processes, and maintain ethical, professional vendor relationships to ensure superior operational standards.
- Security & Safety - Work with security service providers to implement a customized safety and security program, ensuring a safe and welcoming shopping environment.
- Marketing & Consumer Engagement - Support marketing initiatives that drive foot traffic, enhance retailer sales, and utilize technology, social media, and data analytics to optimize customer experience.
- Team Leadership & Development - Build and mentor a highly skilled onsite team, identify necessary training tools, and ensure optimal performance across all roles.
- Legal & Compliance Coordination - Liaise with legal teams on tenant disputes, lease conflicts, and local litigation while ensuring compliance with property management agreements, REAs, COREAs, and governing documents.
- Other duties/responsibilities as assigned.
- Results Driven Self-Starter
- Leadership/People management
- Tenant and Stakeholder Relations
- Business and Financial Acumen
- Strategic Thinking and Problem-Solving
- Bachelor's degree or equivalent.
- 5+ years of experience in retail real estate management/property management/hospitality/retail.
- Demonstrated knowledge of the shopping center industry.
- Strong oral and written communication skills and interpersonal skills.
- Ability to read and interpret complex documents.
- Proficiency in Microsoft Office Suite, with emphasis on Word and Excel.
- Ability to adapt to a changing work environment.
- Flexibility to work nights, weekends and holidays.
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