Store Manager New Glen Burnie, MD

DriveWhip is a mobility provider in the Washington, DC area, leasing vehicles to Uber, Lyft and other on‑demand or rideshare drivers. Groundfloor associates will take on a variety of responsibilities and thrive in start‑up culture. Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer a positive rental experience. Position Summary Are you a natural leader who thrives in a fast‑paced environment? Do you love building strong teams, streamlining operations and keeping things running smoother than a freshly tuned engine? Whip is looking for a Store Manager with solid operations experience to lead daily activities, boost performance, and deliver an unforgettable customer experience. Essential Duties and Responsibilities Oversee daily store operations from front desk service to vehicle hand‑offs, keeping everything moving efficiently and on schedule. Hire, train, and mentor a high‑performing team. Build a positive, driven culture that celebrates wins and tackles challenges together. Track KPIs, set ambitious goals, and continuously refine processes to hit (and exceed) targets. Make every customer’s day with stellar service, quick resolutions, and genuine care. Partner with fleet, service, and logistics teams to keep vehicles available, clean, and road‑ready. Maintain company standards, policies, and safety protocols—because smooth operations start with doing things right. Spot opportunities for improvement and bring fresh ideas to keep the store running better every day. Education and Experience Bachelor’s degree in Business, Management, Operations, or a related field preferred, but not required (equivalent experience also considered). 3+ years of store or operations management experience (retail, rental, or automotive industry a plus). Proven track record of leading teams, meeting performance goals, and improving operational efficiency. Experience with inventory, logistics, or fleet management systems is a strong bonus. Strong leadership and people‑development abilities. Data‑driven decision‑making and KPI management. Excellent conflict resolution and problem‑solving skills. Familiarity with CRM or scheduling systems. Ability to adapt quickly and thrive in a fast‑paced, evolving environment. Skills and Abilities Proven experience managing store operations in retail, rental, rideshare, automotive, or similar fast‑moving industries. Strong leadership skills – you know how to motivate, delegate, and hold your team accountable. Excellent communication and organization – you keep priorities clear and teams aligned. A customer‑first mindset – you go above and beyond to deliver a top‑tier experience. Tech‑savvy and process‑oriented – you embrace tools and data to streamline operations. Flexible availability – open to weekends, evenings, and holidays when needed. Typical work environment includes desktop computing work using typical desktop equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment. Physical Demands Ability to sit and use typical desktop computing workspace equipment – e.g., mouse, keyboard, monitor, phone – for extended periods of time. Manual dexterity to operate a typical desktop computing workstation. Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack. Ability to lift and carry up to 15 pounds, if required. Reasonable accommodations will be made for qualified individuals with disabilities. Equal Employment Opportunity Whip is proud to be an equal‑opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job, please contact People Operations at recruiting@drivewhip.com. Compliance with Laws Whip employees are expected to comply with all federal, state, and local laws. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time. Salary $68,000 - $80,000, depending on experience. #J-18808-Ljbffr