Manager, Engineering/Tech Lead

Manager, Engineering/Tech Lead (Guidewire PolicyCenter) 2 days ago Be among the first 25 applicants Base pay range: $134,000.00/yr - $254,000.00/yr Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. Engineering Manager / Tech Lead: Guidewire PolicyCenter Platform Job Summary Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Coaches and evaluates performance and quality of work delivered by team members. Creates a motivating environment and ensures the team is constantly learning and delivering quality code. Understands tools, architecture, security, and scalability needs for assigned team(s); provides technical engineering guidance, especially with less experienced team members. Manages total cost of ownership, advocates for removal of technical debt, and supports team effectiveness. Champions agile methodology and practices. In addition, this role owns the technical delivery and ongoing health of the Guidewire PolicyCenter platform (part of Liberty Mutual’s Unified Insurance Platform), ensuring scalability, reliability, maintainability, security, and upgradeability. Partners closely with Guidewire, Architecture, Product, Security, and Tech Enablement, establishes enterprise‑grade policy data governance and stewardship, and demonstrates platform ROI through data and metrics. Hiring Manager: Rahul Sadhineni Responsibilities Ensure the PolicyCenter platform and adjacent ecosystem (Integration Gateway, Product Definition, Jutro Digital, internal developer platform) are enhanced and maintained to meet business needs; define KPIs and success measures with Product Owners. Understand the business domain and product vision; align team work with Scrum Masters, Architects, Product Owners, and stakeholders toward shared goals; maintain a unified, prioritized backlog. Monitor team effectiveness and address issues impacting productivity; remove roadblocks and manage interdependencies. Initiate and foster partnerships with Guidewire, vendors, technology managers, and executives; align capabilities and roadmap to Liberty standards and cost goals; ensure external SaaS platforms meet technology, security, operational, and performance standards. Manage quality of work, address performance issues promptly, conduct performance reviews, drive professional development (rotations, special assignments), and provide technical coaching and mentoring. Hire talent and actively engage in recruiting; coordinate with vendors for consistent onboarding and transitions. Lead adoption of DevSecOps and SRE practices; improve CI/CD pipelines, observability, secure‑by‑default guardrails, and internal tooling to accelerate delivery and reduce operational load. Ensure platform scalability, reliability, performance, security, and upgrade readiness; build solutions to measure conformance and upgradeability. Own the PolicyCenter value stream; integrate Release and Value Stream Management and establish/tracks DORA & HPE metrics (Lead Time, Deployment Frequency, Change Failure Rate, MTTR), SLOs, and flow efficiency to drive continuous improvement and clear ROI. Establish enterprise‑grade data governance and stewardship for policy data: define canonical models and authoritative sources; enforce policies for definitions, ownership, access, retention, and classification; implement metadata, lineage, and catalog entries; set data quality SLAs/SLOs and KPI dashboards; manage data contracts and schema/versioning across APIs and events; drive master/reference data practices; ensure compliant handling of PII with least‑privilege access; embed data observability and incident management. Support AI‑native workflows on the platform (model evaluation, observability, safe operations) and apply AI/ML and Generative AI to improve automation, insight, and customer experience. Speak the language of APIs, infrastructure, data models, and cloud architecture; collaborate across Product, Engineering, Security, and support teams to ensure seamless integration, optimal performance, and compliance in a regulated environment. Participate in developing technology vision, strategies, and operating plans for the platform; may establish financial plans and manage budgeting; evaluate, select, and implement new technologies to enhance the platform and developer experience (e.g., internal documentation, self‑service environments, internal developer portal). Day‑to‑Day Responsibilities Set technical direction, review designs and code, and ensure best practices in PolicyCenter configuration, integration, testing, and release. Remove blockers, manage interdependencies, and align work across teams toward product goals. Define platform KPIs, dashboards, and reporting to provide transparency and drive action. Collaborate with Guidewire and internal Architecture to evaluate new capabilities, ensure upgradeability, and optimize cost. Lead the rollout of secure‑by‑default patterns, automated controls, and platform guardrails. Partner with Product, Engineering, and Security leadership to align infrastructure capabilities with business needs. Own the PolicyCenter data domain: define canonical data models, data contracts, and authoritative sources for policy, product, rating, and underwriting data. Establish and enforce data governance policies (definitions, ownership, access, retention, classification), aligned with Liberty Mutual and regulatory standards. Build and operationalize data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage, change failure rate for data pipelines) for Policy data. Implement and maintain metadata, lineage, and catalog entries for PolicyCenter datasets; ensure upgradeability and alignment with Guidewire’s data model. Partner with Enterprise Data Office, Security, and Legal to ensure compliant handling of PII and policy data (privacy, consent, auditability, least‑privilege access). Drive master and reference data practices for policy‑related entities; reduce duplication and ambiguity through golden‑source stewardship. Embed data observability and incident management for data pipelines; continuously improve reliability and reduce operational load. What Success Looks Like A high‑performing team with clear ownership, strong technical depth, and platform accountability. A scalable, reliable platform that supports growing product complexity and engineering throughput. Engineers move faster and safer thanks to high‑quality tooling, automation, and platform abstractions. Platform infrastructure meets or exceeds targets for reliability, performance, and compliance. Infrastructure is a strategic enabler, not a bottleneck. Qualifications Knowledge of technology concepts, strategies, and methodologies typically acquired through a Bachelor’s or Master’s Degree in technical or business discipline and a minimum of five years’ experience in a practice relevant domain including delivering software solutions in an agile environment. 3 years in a leadership role preferred. 10+ years of software engineering experience, with 5+ years in engineering, platform, infrastructure, or developer productivity leadership. Strong technical leadership, mentoring, and the ability to guide multiple agile teams toward consistent, high‑quality delivery. Proven success implementing AI/ML and Generative AI capabilities to drive automation, insight, and customer experience. Deep experience architecting and engineering across cloud platforms (AWS, Azure), SaaS, CI/CD pipelines, and infrastructure as code. Commitment to DevSecOps and SRE principles, secure coding, proactive health management, and compliance in regulated environments. Hands‑on experience building and scaling internal developer platforms (IDP), self‑service environments, and secure service‑to‑service communication. Data‑driven decision‑making using DORA metrics, SLOs, and platform adoption KPIs to drive continuous improvement. Strong architectural judgment and pragmatic approach to scaling systems; excellent written and verbal communication skills. Highly Qualified Candidates Will Have Expert‑level Guidewire PolicyCenter experience (Configuration, Integration, and Edge/Digital APIs); proven experience leading PolicyCenter implementations and upgrades or a similar experience with another SaaS platform. Familiarity with Kafka or managed messaging systems in real‑world production use. Experience with event‑driven and service‑oriented architectures, microservices, identity, and access control. Experience managing platforms for multi‑tenant SaaS applications. Background with observability systems (metrics, logging, tracing) and reliability tooling. Experience with developer experience tooling: internal documentation, self‑service environments, and internal developer portals. Preferred: Guidewire PolicyCenter ACE Certification (10.0 or higher). Experience establishing data governance in regulated environments; familiarity with frameworks (e.g., DAMA, DCAM) and tools (e.g., Collibra, Alation). Hands‑on work with data quality and observability tools (e.g., Great Expectations, Monte Carlo, Soda) and schema registries (e.g., Confluent). Deep understanding of Guidewire PolicyCenter data model and its upgrade/extension patterns; ability to align enterprise data needs with GW configurations. Expertise in defining and managing API and event‑based data contracts (OpenAPI/AsyncAPI, Avro/Protobuf) and secure data access (RBAC/ABAC). Proven ability to operationalize data stewardship: clear ownership, auditable lineage, measurable quality, and compliant retention for policy data. Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. About Us At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well‑being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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