Issue Management Analyst

7 days ago


kennesaw, United States Insight Global Full time

Position: Issue Management Analysts

PR: $56.19

Duration: 1 year with extensions

Location: Hopewell, NJ OR Plano, TX OR Kennesaw, GA

Must Haves:

· Risk and/or Business Controls knowledge

· 5+ years of relevant experience in a large, fast-paced, results-oriented company

· Compliance Operational Risk experience

· Provide Data Analysis; ability to sift through data (filter, create pivots via Excel) look for trends and tell a story

· Keen eye for dashboard reporting; tweak existing reporting and/or create Risk Dashboard (s) for Sr. Leadership usage

· Excellent written and verbal communication skills

· Strong communications skills

· Critical thinking

· Ability to provide guidance and consultation and effective feedback

· Effective partnering skills to build consensus; proven ability to influence peers/stakeholders across multiple groups

· Application Governance knowledge

· Internal or External Audit experience


Day to Day:


Insight Global is looking for 2 issue management consultants to join an existing team at one of our largest financial clients. They will be joining the technology risk organization and helping out on complexx- enterprise items. There are two roles- one is more senior level and the other is more junior.


Senior level role:

This person will be coming in and joining 2 other individuals that are responsible for sub 2 audits that deal with privacy data and very sensitive information. They run about 7-8 critical issues at one time. They would have to deal with escalations, understand applications, and be able to talk to different stakeholders on the risk and technology side to understand the issues at hand. They will be involved and responsible for the whole issue lifecycle- planning, figuring out root cause, escalations, etc. Knowledge within issue/process management is huge to get up to speed quickly.


Junior level role:

This individual’s time will be half issue management and half reporting focused. They will be responsible for sub 3 audits- control enhancements or lower risk concerns. They also will have exposure to smaller self identified audit issues. Tools needed to performm well in this role are excellent excel skills and tableau knowledge. They wil also be involved in 2 monthly forums and help capture notes for their manager- so attentional to detail is a must.


Other responsibilities can include:

· Business Controls team member supporting Data Management Technology (DMT)

· Ambassador of the risk culture

· Lead ongoing risk review meetings

· Encourage the Self-Identified Audit Issues and help with creation and remediation

· Expecting the candidate to have knowledge of Global Information Security Policy

· This role influences across multiple levels of management and business partners to ensure deliverables, timelines and support are met. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes

· Expected to partner with DMT application teams to improve process understanding and drive adherence. Collaborate with Business Control function partners to identify opportunities to influence and improve policies, standards, and tools

· Lead operational alignment with enterprise requirements and drive BAU routines

· Assist with facilitating at the Bi-Weekly Risk Governance Forum -- share updates on key efforts and initiatives related to policies, standards, and tools impacting application teams

· Provide a forum for application teams to raise process-related issues, questions, concerns and drive continuous improvement

· Provide advice and guidance to DMT Senior Leaders on responses, as needed



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