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Customer Service Representative

2 months ago

Chicago, United States Clarity Partners, LLC Full time
Voted one of Chicago's Best Places to Work by the Chicago Tribune for the eighth year in a row, Clarity Partners is hiring Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This individual will respond to customer contacts in-person, inbound emails, service system emails and process written correspondence This position requires onsite reporting 5 days a week.

Responsibilities:
  • Serve as the first point of contact for customers seeking assistance in-person or through email.
  • Identify and determine the best solution based on the issue and details provided by customers.
  • Educating customers on their account and billing question, concerns and request.
  • Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
  • Provide accurate information on billing types, charges, rates and municipal requirements.
  • Tracking each issue by logging business information, name, account number, and details.
  • Handling problem tickets, and providing feedback to upper management regarding customer issues.
  • Solves moderately complex problems, time sensitive inquiries, and multi-task in high-volume situations.
  • Promote positive customer relations and champion revenue collections while maintaining the highest standards of ethics, quality, and service professionalism.
  • Notate events and problems and their resolution.
Requirements

Requirements:
  • Proven experience as a customer service agent and/or other call center customer support in an in-office setting is a plus.
  • Intermediate to advance computer skills.
  • Strong attention to detail, time management and organizational skills.
  • Ability to perform general office duties.
  • Must have a great sense of time management.
  • Ability to retain a wealth of information to provide to customers.
  • Ability to diagnose and resolve basic customer concerns.
  • Proficiency in English.
  • Excellent communication skills.
  • Solid phone and customer service etiquette.
  • Customer-oriented and cool-tempered.