Strategic Staffing Solutions | Network Support Specialist | decatur, al

4 hours ago

decatur, United States Strategic Staffing Solutions Full time

Strategic Staffing Solutions is currently looking for a Network Support specialist, a W2 contract opportunity with one of our largest clients

Job Title: Network Support specialist

Job # 239093

Role Type: W2 only

Duration: 12 months

Location: Decatur, IL

Schedule: Hybrid, day shift.

Key Skills:

Strong Network Support, NOC, and F5 network technologies.

Job Description:

  • Network Support The Digital Command Center Agent manages the daily operations and support of the core enterprise infrastructure.
  • Command Center Agents are responsible for monitoring, troubleshooting, documentation, and resolution of incidents, including MPLS, Cisco, Nokia, and Scada.
  • Agents are also responsible for monitoring, alerting, and triaging on core infrastructure including server-related events.
  • Agents are expected to provide phone support, update customers and vendors that call in, and provide top notch customer service to our customers.
  • The Digital Command Center Agent manages the daily operations and support of the IT networks.
  • The primary networks supported are the MPLS, LAN/WAN, transport, telephone, wireless data, and mobile radio networks.
  • Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot, and remotely repair problems with the company's networks.
  • Implement software upgrades to network elements as required and participate in the change process to add or delete network elements.
  • Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, and open and manage tickets with equipment vendors and carriers.
  • Digital Command Center agents provide cross-team collaboration to maintain and foster an environment that encourages teamwork.
  • Command Center agents also support various reporting and compliance work necessary to meet regulatory and safety needs of the company.

“Beware of scams. S3 never asks for money during its onboarding process.”

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