Member Care Navigator

Member Care Navigator / Community Health Coordinator Base pay range: $20.22/hr - $25.16/hr Who we are At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life‑saving medication, we help people move beyond addiction to find belonging, love, and purpose. Role As a key frontline team member at Better Life Partners, you will serve as a primary point of contact for members, helping them understand, coordinate, and access the care and support they need. You’ll embody our core values by delivering compassionate, organized, and responsive support to ensure every member feels seen, heard, and cared for. This is a Remote position. Unless otherwise agreed upon, all candidates must reside in‑market. Our team provides services Monday through Saturday, 8:30 a.m. to 8:30 p.m. Eastern Standard Time. Shifts are 8 hours. Team members must be able to work at least three evening shifts per week. The work schedule would be Tuesday through Thursday, 12:00 to 8:30 p.m., and Friday through Saturday, 8:30 a.m. to 5:00 p.m. What you will do Demonstrate and communicate the core values of Better Life Partners in every interaction Conduct initial assessments to identify members’ social, behavioral, and medical needs Create and execute personalized care navigation plans, tailored to help members access critical resources and services Guide members through complex healthcare systems, including scheduling appointments, referrals, follow‑ups, and care coordination Review relevant member information prior to each session and share it with Counselors and Medical Providers to ensure coordinated care Greet members virtually and assist them with accessing and navigating the virtual meeting platform Provide technical support and troubleshoot members experiencing issues with the virtual care platform Handle new and returning member intakes, including onboarding and appointment scheduling Meet members’ social needs, such as housing, food, transportation, and other critical resources, by identifying barriers to care and connecting them with appropriate services Communicate proactively with internal teams (Counselors, Providers, Leadership, and the Member Services Team) to ensure alignment on member needs and status Document all member interactions accurately and timely in the electronic health record (EHR) and other tracking systems Provide education and resources to support member understanding of their care plans and improve health literacy Support special operational projects and contribute flexibly to organizational needs with an "all hands on deck" attitude Qualifications You are a good fit if you have: A High School Diploma or equivalent (required) Willingness and eagerness to learn, be flexible, and assist teammates when needed Excellent time management and organizational skills Strong work ethic and reliability Ability to multitask in a fast‑paced, team‑oriented environment Reliable internet access and strong computer skills Certified Recovery Support Worker (CRSW) credential (preferred) It will also be great if you have: A Bachelor's Degree or equivalent work experience Passion for working in the healthcare field or substance use recovery 1+ year(s) experience in a Medication‑Assisted Treatment (MAT) program 1+ year(s) experience in case management or care navigation Work location requirements BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: Must have reliable internet service with a fast upload/download ability Ensure that any protected health or proprietary data/information is not visible (or audible) to others in any work location Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We’re a recovery‑friendly workplace that values family life, diversity, equity, and inclusion. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. Seniority level Not Applicable Employment type Full‑time Job function Management and Manufacturing Industries Hospitality, Food and Beverage Services, and Retail #J-18808-Ljbffr