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Full-Time Customer Service Associate

2 months ago

Tustin, United States The UPS Store #0026 Full time

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Some of the perks of joining The UPS Store team

* Full-time position (40 hours)

* Day time retail hours 9:00am-7:00pm - Flexible hours

*Medical Benefits

* Paid Vacation 

* 401k plan

JOB DESCRIPTION

  • The Full-Time Center Associate provides customer service to customers for all business services. The ideal candidate needs to be:
  • Prompt, reliable, and responsible
  • Weekend availability is a must
  • Strong computer skills and training in applications will be provided.
  • Able to operate independently and be self-driven to complete tasks
  • Excellent written and verbal communication skills
  • Fluent English & Spanish speaking is a plus 
  • Able to lift 50 pounds
  • The full-time and part -time positions will be required to work at both of our locations in Tustin and Lake Forest

RESPONSIBILITIES

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Able to lift 50+ pounds
  • Communicates effectively with customers
  • Prompt, reliable, and responsible
  • Available to work weekdays and weekends.

QUALIFICATIONS

  • Strong computer skills, including Microsoft Office and Adobe Suites
  • High school diploma or GED required
  • Must be over 18 years old due Notary Certification and Livescan Certification

BENEFITS

  • Medical Insurance
  • Flexible Schedule and Daytime hours
  • Uniforms Provided
  • Advancement Opportunities ability to grow within the company
  • Monthly Sales Incentives
  • Company-paid Notary and Live Scan / Fingerprinting certification
  • Retail Store day time hours 9:00am-7:00pm

COMPENSATION

  • Starting at $16hr (after training) up to $18hr with monthlySales Incentive (Salary Based + medical benefits)