Coordinator - Housekeeping (Full Time)

4 weeks ago

Rancho Palos Verdes, United States Terranea Full time

Overview:

The Housekeeping Coordinator will provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.

Responsibilities:
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain knowledge of:
  • All hotel services/features and hours of operation.
  • All guest room layouts, bed types, dcor, appointments, amenities, locations, numbers/names.
  • Housekeeping services available for guests.
  • Available laundry/dry cleaning services and hours of operation.
  • Access all functions of computer.
  • Properly open and close the department, by creating and changing assignments as needed.
  • Set up work station with necessary supplies and resource materials.
  • Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
  • Print designated reports and distribute accordingly.
  • Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
  • Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper/radio.
  • Answer Housekeeping telephone.
  • Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
  • Issue Housekeeping items to Assistant Housekeepers for delivery to guest rooms. Follow up on return of items.
  • Establish and maintain filing procedures.
  • Retrieve and distribute departmental mail.
  • Type correspondence and reports as assigned.
  • Prepare employee daily/weekly payroll and submit to manager.
  • Document pertinent information in departmental log book.
  • Review status of incomplete work and follow-up actions with manager before leaving.

Additional Duties & Responsibilities:

  • Assist in other areas of Housekeeping as assigned.
  • Assist in inventory of Housekeeping supplies as assigned.
  • Attend designated meetings, take minutes, transcribe and distribute.
Qualifications:
  • Fluency in English both verbal and non-verbal.
  • Ability to:
    • Perform job functions with attention to detail, speed and accuracy.
    • Prioritize and organize.
    • Be a clear thinker, remaining calm and resolving problems using good judgement.
    • Follow directions thoroughly.
    • Understand guests service needs.
    • Work cohesively with co-workers as part of a team.
    • Work with minimal supervision.
    • Maintain confidentiality of guest information and pertinent hotel data.
  • Familiarity with preparing statistical reports.
  • Previous guest relations training.
  • Ability to input and access information in the property management system/computers.
  • Exert physical effort in transporting boxes, carts, linen (150 pounds) to different areas of the resort.
  • Endure various physical movements throughout the work areas.
  • Remain in stationary position for 8 hours throughout work shift.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.

Experience, Education, & Licensure:

  • College degree preferred, not required.
  • Compute mathematical calculations.
  • Supervisory experience preferred
  • Previous experience in hospitality industry, preferably in Housekeeping.
  • Fluency in a second language, preferably Spanish.

Compensation

Base Pay Start Rate: $23.50 / hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match

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