IS Salesforce Business Analyst Administrator

Job Type: Regular Salesforce Analyst/Administrator Position Description The Salesforce Analyst/Administrator will collaborate with Communications and External Affairs (CEA), the RAND Development Office, and Research and Analysis colleagues to ensure RAND is maximizing efficiency and capitalizing on the full set of features and benefits of Salesforce based on diverse user needs. The Salesforce Analyst/Administrator will analyze current practices, including reporting and other business practices, and create improvement strategies and plans as appropriate. The analysis will include business cases, costing, and measurement plans. Duties also include implementing and monitoring practices as well as ensuring Information Security and regulatory compliance. The Salesforce Analyst/Administrator is directly responsible for the troubleshooting, user support, and administration of the Salesforce system, including access and training. Users that this role will interact with and support include email communications professionals, fundraisers, and researchers. Other duties of the Salesforce Analyst/Administrator include managing third‑party applications, testing changes, maintaining system documentation, and researching then implementing best practices. The Salesforce Analyst/Administrator is also responsible for basic system maintenance, such as custom fields, dashboards, reports, flows, page layouts, and ensuring proper usage and integration of Salesforce as a part of a larger enterprise suite of applications. Additionally, the Salesforce Analyst/Administrator is responsible for ongoing data maintenance, importing, and strategies. Qualifications Hands‑on experience with Salesforce, with 6+ years of Salesforce Analyst and/or Administrator experience. Preference to candidates with in‑depth knowledge of the Nonprofit Success Pack and implementation of custom fields, custom coding, and integrations. Strong reporting background using reporting tools including standard Salesforce reporting functionality, Apsona Multi‑Step Reports, Apsona standard ETL tool, and other third‑party applications. Experience updating an existing Salesforce.com configuration to provide solutions for reporting, flow, and enhanced functions. Strong problem‑solving skills with data and software applications. Strong analytic skills demonstrated in process mapping and re‑engineering. High‑level technical understanding of data systems and integrations. General understanding of Salesforce users' needs and how to help them make the most of the system. Proven experience leading collaborative efforts with complex business and system requirements across an enterprise composed of diverse business units. Excellent written and oral communication skills and judgement. Education and Certification Requirements Minimum High School diploma or GED Either Bachelor's degree in Computer Science, Software Engineering, or a related field or equivalent experience with Salesforce at a nonprofit is required. Salesforce.com Administrator certification is required. Experience Minimum 6 years of data management, business analysis, or information technology experience to include 6 or more years working with Salesforce. Requires an advanced level of knowledge and understanding of Salesforce and third‑party applications. Previous experience in email marketing a plus. Location Santa Monica, Pittsburgh, D.C., or Remote Positions Open One This position may allow for remote work. Salary Range: $120,900 - $180,300 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity. The salary range includes base pay plus RAND's sabbatic pay (which provides additional compensation above base pay when vacation is taken). In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time‑off and more. Equal Opportunity Employer #J-18808-Ljbffr