LHH | Jr Business Analyst | philadelphia, pa

3 hours ago

philadelphia, United States LHH Full time

Location: Philadelphia, PA 19103

Work Schedule: Hybrid (Onsite Tuesday, Wednesday, Thursday in Philadelphia, PA)

Contract Type: 24-month Contract with the potential for Full-Time Conversion (based on performance)

Work Hours: 40 hours per week (9:00 AM – 5:00 PM EST typical shift; no overtime expected)

Travel/Expenses:

  • Local candidates only (no relocation, mileage, or travel reimbursement provided).
  • Contractor is responsible for parking expenses.

Ideal Candidate Profile

Required Skills:

  • Customer Service Quality Analysis: At least 3 years of experience interpreting customer service data and metrics.
  • Power BI & Excel Expertise: Proficiency in creating dashboards, analyzing data, and generating reports.
  • Data Interpretation: Ability to evaluate and interpret complex datasets to provide actionable recommendations.
  • Technical Proficiency: Familiarity with Tableau is a plus.

Experience and Education:

  • Experience: 3–5 years of relevant experience in Quality Analysis or Business Analysis.
  • Education: High school diploma required. College degree (BA/BS) preferred and prioritized. Candidates without a degree must have a minimum of 5 years of verifiable experience in Quality Analysis.

About the Role

We are seeking a detail-oriented Junior Business Analyst to join our team and support the Operations Call Center & Billing (Customer Care & Billing) department. This role involves analyzing client data, interpreting metrics, and providing actionable insights to optimize Customer Care and Billing strategies.

You will play a key role in assisting with data analysis, report creation, and collaboration with stakeholders to identify solutions that align with business objectives. This is a hybrid opportunity, requiring onsite presence three days a week located in Philadelphia, PA .

Key Responsibilities

  • Analyze Customer Care & Billing (CC&B) metrics and data to identify trends and insights.
  • Develop reports and dashboards in Excel and Power BI to support strategic decision-making.
  • Interpret data findings and communicate solutions to client management through briefings, meetings, and reports.
  • Assist in gathering and documenting business requirements from stakeholders.
  • Participate in workshops and meetings to provide updates on project progress.
  • Support the development and testing of new systems or system enhancements.
  • Assist in preparing training materials and user documentation.
  • Provide post-implementation support to system users.

Soft Skills:

  • Strong analytical and problem-solving abilities.
  • Detail-oriented with excellent organizational skills.
  • Collaborative mindset with a willingness to learn and contribute.
  • Effective communication skills for interacting with stakeholders.

Why Join Us?

  • Opportunity to contribute to key projects that impact customer service and billing operations.
  • Hybrid work environment with a focus on collaboration and professional growth.
  • Potential for full-time employment based on performance during the 24-month contract.

Application Instructions

If you meet the qualifications and are ready to take on a dynamic role, we encourage you to apply today Local candidates only.

Note: This position does not provide relocation, travel, or parking reimbursements. Applicants must reside within a commutable distance of the Philadelphia office.

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