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Seasonal Customer Service Sales Operations Specialists

2 months ago

Commerce, United States 24 Seven Talent Full time

Our client is looking to hireSeasonal Customer Service Sales Operations Specialiststo help support their team You would be reporting to a Back Office Lead and will ensure that an excellent experience is given to every customer, every time. You will focus on resolving any order related issues.

START DATE: 10/8/2024

END DATE: 01/15/2025

*This is a remote based opportunity BUT you must be available to pick up equipment out of the LA Office and do 1 day of training.

*Must be flexible to working one remote weekend a month.

***Please note: Out of state applications will not be considered.

Responsibilities:

• Ensure all back-office tasks are handled quickly and accurately
• Place replacement orders for customers when applicable
• Issue store credits and refunds
• Work with warehouse on fixing any address discrepancies to ensure smooth delivery
• Investigate any problematic returns
• Investigate lost parcel with our various carrier and follow-up to ensure customer satisfaction
• Commit to achieving productivity and quality targets
• Provide a personalized and memorable experience to all customers
• Report any trending or escalated issue to management
• Respond to customer enquiries via email, phone, live chat and social media when needed

Key Skills and Experience:

• Excellent communication skills - verbal and written
• Attention to detail
• Great problem solving skills
• Ability to work independently and as part of a team
• Empathy
• Selling skills
• Outgoing personality with an ability to build rapport
• Passion for fashion and wellness
• Available to work weekends, holidays and/or on rotating shifts