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Service Advisor

4 months ago

Snellville, United States Stone Mountain Volkswagen Full time

Company Benefits

  • Paid Vacation
  • Generous Pay Plan
  • Medical and Dental Benefits
  • 401K
  • Great professional work environment

Responsibilities of a Service Advisor are but not limited to:

  • Greeting clients, scheduling service appointments and receiving vehicle information
  • listening to requests of the service desired and clearly explaining information on the repair order
  • referring the technician to the client and/or test-driving the vehicle to confirm source of service repairs
  • estimating the cost and time needed to do the repair
  • handling customer concerns and maintaining high guest satisfaction standards
  • check on the progress of the vehicle during servicing and contacting the guest when technicians discover additional problems; getting guest approval to do additional work and explaining the work performed and the charges being billed*

Job Requirements

  • Previous Sales Experience Preferred
  • Strong communication skills, attention to detail and able to multi-task
  • Exceptional Customer Service Skills
  • General Knowledge of Vehicle Mechanical Operations
  • Exceptional prior CSI scores*
  • REYNOLDS EXPERIENCE IS A PLUS

Work location

  • In person

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass
pre-employment testing to include background checks, MVR, and drug test.