Senior ServiceNow Engineer

1 month ago

Sandy, United States NICE Systems Full time

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Senior ServiceNow Engineer is a member of the ITSM Tools Team which is responsible for managing the operations of ServiceNow environments, integrations to ServiceNow and the notifications tool. You will own the design, architecture, implementation, and management of the ServiceNow platform. This role will constantly look for opportunities to automate and integrate while working closely with stakeholders to provide desired outcomes. The ideal candidate will have a great understanding of ServiceNow architecture and design, along with strong leadership and communication skills.

Financial Responsibilities:

* Submit Purchase Order requests.
* Adherence to departmental budgets
* Manage contract renewals and maintain vendor relationships.

Major Functions/Responsibilities:

* Work closely with cross-functional teams to deliver ServiceNow solutions.
* Work with process owners and other stakeholders to develop new capability themes as part of roadmap planning.
* Research and stay current in ServiceNow products and applicable integrated technologies.
* Work to identify opportunities for improvements and new functionality of ServiceNow/Workato/xMatters.
* Configure and enhance core application components, including Service Catalog, Service Portal, Knowledge Base, Change Management, Project & Portfolio, and Reporting.
* Gather business requirements from process owners and translate them into technical requirements and user stories.
* Create and maintain a detailed view of the ServiceNow Architecture.
* Participate in the deployment of features and ServiceNow releases.
* Contribute to yearly budget creation by providing detailed information related to required licensing quantities and costs.
* Effectively work under pressure and lead solutions with a sense of urgency.
* Speak in front of groups and lead/facilitate meetings.
* Build reports, gauges, and home pages.
* Drive cross functional meetings to prioritize new features and functionalities.
* Lead platform upgrade planning and execution.
* Provide end-user support and training, including creating user documentation and delivering training sessions, to help users effectively utilize the ServiceNow platform.
* Stay updated with the latest ServiceNow features, functionalities, and best practices.
* Continuously improve skills and knowledge related to ServiceNow administration.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonable related business duties as assigned by the immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Required Education, Experience, and Specific Job-Related Skills

Education Requirements:

* Bachelor's degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training.
* ServiceNow Certified Systems Administrator
* ServiceNow Certified Implementation Specialist and ITIL 4 Foundation preferred.

Experience Requirements:

* 5+ years of ServiceNow System Administrator and/or Development experience.
* Experience with ServiceNow development APIs and Single Sign-On configuration and administration.
* Experience with ServiceNow platform concepts, including forms, workflows, UI actions, business rules, and integrations.
* Experience deploying ServiceNow features and updates using a Change Management solution.
* Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
* Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
* Ability to work well within a team to learn and share knowledge.
* Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
* A high degree of computer literacy, fluent with Microsoft Office applications.
* Excellent interpersonal skills, with the ability to collaborate and effectively engage with individuals at all levels.
* Proven ability to effectively manage priorities and timelines and achieve commitments.

Experience Preferred:

* Experience with ServiceNow ITSM, ITOM and ITAM.
* Experience migrating data and configurations from one ServiceNow instance to another.
* Experience using a FedRAMP instance of ServiceNow.
* Experience using ServiceNow with Sovereign Cloud.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

  • Senior ServiceNow Engineer

    4 weeks ago

    Sandy, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Senior ServiceNow Engineer is a member of the ITSM Tools Team...

  • Senior Mechanical Design Engineer

    3 weeks ago

    Sandy, Utah, United States Jobot Full time

    A forward-thinking architecture and engineering firm seeks a highly skilled Senior Mechanical Design Engineer to lead the design of industrial HVAC and process mechanical systems for multiple projects. With a strong background in mechanical engineering, you will be responsible for project management from kickoff to close-out, ensuring timely delivery and...

  • Senior Software Engineer

    7 days ago

    Sandy, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Software Engineer (Elixir) NICE/VoApps is seeking a talented...

  • Senior Engineer, Manufacturing Engineering

    2 weeks ago

    Sandy Springs, United States The Judge Group Full time

    Our client is currently seeking a Senior Engineer, Manufacturing Engineering for 3-year contract This position will be responsible for the successful integration of operations into the new systems and standards. This role will do QMS GAP assessments, remediation plans and execution, document current processes into Company procedures, creation of risk...

  • Senior Front-end Web Engineer

    3 weeks ago

    Sandy, United States 401GO Full time

    We are 401GO, a rapidly growing fintech start-up dedicated to helping hard-working Americans prepare for retirement. Our mission is to revolutionize the way people plan and invest for their future.As a Senior Front-end Web Engineer, you will play a key role in developing and maintaining our cutting-edge front-end software applications using Django and HTMX....

  • Senior Software/FinOps Engineer

    2 months ago

    Sandy, United States NICE Systems, Inc. Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Senior Software/FinOps Engineer is responsible for providing...

  • Senior DevOps Engineer

    4 months ago

    Sandy, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? We are looking for a very...

  • Senior Facilities Engineer

    3 weeks ago

    Sandy Springs, United States Insight Global Full time

    The Senior Facilities Engineer will report to the Facilities Manager (FM) and will support the facilities function in managing facilities services and support for its Atlanta-based corporate locations to become a world-class example of a corporate facilities group. Under the guidance and coaching of the FM, the Senior Facilities Engineer will interface with...

  • Senior Facilities Engineer

    4 weeks ago

    Sandy Springs, United States Insight Global Full time

    The Senior Facilities Engineer will report to the Facilities Manager (FM) and will support the facilities function in managing facilities services and support for its Atlanta-based corporate locations to become a world-class example of a corporate facilities group. Under the guidance and coaching of the FM, the Senior Facilities Engineer will interface with...

  • Senior Facilities Engineer

    4 weeks ago

    Sandy Springs, United States Insight Global Full time

    The Senior Facilities Engineer will report to the Facilities Manager (FM) and will support the facilities function in managing facilities services and support for its Atlanta-based corporate locations to become a world-class example of a corporate facilities group. Under the guidance and coaching of the FM, the Senior Facilities Engineer will interface with...

  • Senior Designated Support Engineer

    5 months ago

    Sandy, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Designated Support Engineer The Senior DSE will provide...

  • Senior Software Engineer, Back End Specialist

    2 weeks ago

    Sandy Hook, Maryland, United States Capital One Full time

    Capital One - Senior Software Engineer, Back EndJob Title: Senior Software Engineer, Back EndCompany OverviewAt Capital One, we're passionate about pioneering in the technology space and solving complex business problems. Our team is dedicated to driving innovation and meeting real customer needs.SalaryThe estimated salary for this role is between $165,100...

  • Senior Software Engineer

    2 weeks ago

    Sandy Springs, United States Insight Global Full time

    Job DescriptionWe are looking for a highly experienced Senior Software Engineer to lead our backend API development team. The successful candidate will be responsible for overseeing the development of a standardized digital platform across multiple brands and applications.Key responsibilities include supervising onshore and offshore development teams,...

  • Manufacturing Engineering Internship Opportunity

    3 weeks ago

    Sandy, United States MILLENNIUMSOFT Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Manufacturing Engineering Intern to join our team at MillenniumSoft. As a Manufacturing Engineering Intern, you will have the opportunity to work on various projects, including process improvement, quality control, and equipment maintenance.Responsibilities:Provide daily support to...

  • Senior Software Engineer, Cloud Primitives

    2 weeks ago

    Sandy, United States Social Finance Ltd Full time

    Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals....

  • Senior Software Engineer

    2 weeks ago

    Sandy, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. This role will work out of our Sandy, UT office and occasionally our...

  • Senior Devops Engineer

    3 weeks ago

    Sandy, United States Kesta IT Full time

    Position Overview: We are looking for a DevOps Engineer to join our innovative team in building a next-generation SaaS platform that unifies security tools into a single interface. The role offers a chance to solve complex challenges at an enterprise scale, while being involved in every phase of project development-from design to deployment. Key...

  • Senior Estimator

    3 weeks ago

    Sandy, United States LAYTON CONSTRUCTION COMPANY, LLC Full time

    Description Headquartered in Salt Lake City and supported by 12 offices nationally, at Layton we're builders and we're family! Through delivering predictable outcomes, we've been inspiring confidence in our customers since 1953. We know that behind every project are the highly-skilled people making it happen every day, which makes investing in hiring,...

  • Senior Software Engineer

    3 weeks ago

    Sandy, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. ****This role will work out of our Sandy, UT office and occasionally...

  • Senior Software Engineer

    2 months ago

    Sandy, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. ****This role will work out of our Sandy, UT office and occasionally...