Service Excellence Program Supervisor
1 day ago
Service Excellence Program Supervisor – Part Time, DaysGrand River Health | Rifle, COAt Grand River, we are more than a hospital – we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.What You’ll DoPlan, organize, design, and implement Service Excellence training programs for Grand River Health employees.Collaborate to develop team skills in customer service and promote a positive work environment.Track and maintain attendance records for annual Service Excellence training, ensuring accurate participation.Monitor staff performance to evaluate training effectiveness.Develop and manage the annual training calendar, including bi-monthly CEO meetings and monthly Service Excellence Council meetings.Coordinate and schedule all-staff workshops to meet yearly training requirements.Assist with special projects within Community Relations as needed.Perform clerical duties such as answering calls, managing multi-line phone systems, handling correspondence, and processing departmental mail.Work under general supervision with flexibility to take on or remove job-related duties according to operational needs.Who We’re Looking ForBachelor’s degree in a related field preferred or equivalent professional experience.Four to six years of related professional customer service experience required.Professional experience in a healthcare setting, especially in a similar role, is preferred.What We OfferOur total rewards package includesPay Range: $30.00 - $37.81/hour (based on experience)Shift Differentials: $2–$4/hour for nights and weekendsComprehensive Benefits: PTO from day one, Flexible spending accounts, extended illness time, optional retirement plan, and morePerks: Employee assistance programs, identity theft protection, pet insurance, access to outdoor recreation, and moreCompensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.Position is open until filled unless posted otherwise.Why Join Grand River Health?As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.OUR MISSION:To improve the health and well-being of the communities we serve.OUR VISION:To be our communities’ first choice in quality healthcare. #J-18808-Ljbffr
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Service Excellence Program Supervisor
2 weeks ago
Rifle, United States Grand River Health Main Campus Full timeService Excellence Program SupervisorPart Time, DaysGrand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care. What You’ll Do...
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Rifle, United States Grand River Health Main Campus Full timeA healthcare organization in Colorado is seeking a part-time Service Excellence Program Supervisor. In this role, you will develop and implement training programs for staff, track participation, and monitor performance effectiveness. The ideal candidate will have a Bachelor's degree or equivalent professional experience and several years in customer service,...
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