Sales Leader

OverviewAbout PHOENIXPHOENIXRetail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.Store NameCrabtree ValleyResponsibilitiesExpress is seeking a Retail Sales Leader to join our team.The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.Key ResponsibilitiesAssist in developing and motivating associates to maximize sales potentialProvide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.Partner with Store Management to provide feedback on associate performance.Assist in training associates on store operations, product, policy, and procedures.Execute action plans that optimize resultsExecute all aspects of daily store operations.Ensure appropriate associate coverage to create a great customer experience.Oversee and authorize the checkout experience.Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.Monitor and analyze the customer service provided by team members.Build an effective schedule with the right associate in the right place at the right time.Promote and support an environment focused on delivering great in-store customer experiences.Effectively resolve customer service issues to a positive outcome.Lead and model our customer experience model.Display expert knowledge of product, company policies, promotions, loyalty programs.Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.Other essential functions may occur as directed by your supervisor.Required Experience & QualificationsEducation: High School or EquivalentYears of Experience: 1Proficient in use of technology (iPad, registers)Meets defined availability criteria, including nights, weekends and non-business hoursMeets physical requirementsCritical Skills & AttributesPrevious retail experience preferredAbility to effectively communicate with customers, peers and supervisorsDemonstrated sales accountabilityDemonstrated collaborative skills and ability to work well with a team.Ability to multitask and handle multiple customers and/or processes at once.Benefits and CompensationPHOENIX offers a range of benefits to help protect full-time associates’ health and long-term financial security including:Medical, pharmacy, dental and vision coverage401(k) and Roth 401(k) with Company matchMerchandise discountPaid Time OffParental leave for new moms and dadsPart-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.ClosingNative Americans receive preference in accordance with Tribal Law.If you are a member of a federally recognized Native American tribe, information regarding the Mashantucket Pequot Tribal and Native American Preference Law (Title 33, M.P.T.L.) can be found here. Click here to Review.If you believe there has been a violation of the Mashantucket Pequot and Native American Preference Law, please contact the Express Ethics Hotline at 1-877-571-9743 or ExpEthics@express.com or Associate Relations at AssociateRelations@express.com.In order to be considered for a position, all candidates must apply for this job online to complete the application process.An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.Notification to Agencies: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made. #J-18808-Ljbffr