Implementation Manager

2 weeks ago

miami, United States NextGen | GTA: A Kelly Telecom Company Full time

Job Title: Field Performance Advisor (FPA) – Service Delivery Manager


About the Role

We are seeking a Field Performance Advisor (FPA) to drive supplier performance and ensure quality and efficiency in site construction projects. As an FPA, you’ll play a critical role in enhancing supplier operations by providing hands-on guidance, conducting site visits, and collaborating with cross-functional teams. Your efforts will help improve crew effectiveness, tool utilization, and quality standards across multiple locations.

Key Responsibilities

  • Optimize Supplier Performance: Conduct regular site visits to review performance metrics such as cycle time, quality compliance, and safety. Identify areas for improvement and collaborate with suppliers to implement corrective actions.
  • Data-Driven Improvements: Analyze site performance data to find inefficiencies and recommend solutions. Share insights with Territory Directors and work closely with suppliers to enhance operations.
  • On-Site Problem Solving: Act as a field representative, engaging with suppliers to resolve real-time discrepancies and ensure adherence to safety and quality standards.
  • Strategic Planning: Plan daily and weekly supplier visits based on KPIs and market needs to drive overall performance improvements.
  • Process Development: Partner with automation teams to create new tools and adjust current practices, fostering a culture of continuous improvement.
  • Collaborate Across Markets: Work with other Field Performance Advisors across the country to address systemic issues and propose cross-market improvements, helping set industry standards for supplier performance.

What You’ll Bring

  • Experience: 7+ years in a related role, preferably in telecommunications, construction management, or supplier performance.
  • Skills: Strong understanding of construction processes, supplier management, and safety compliance (OSHA certification preferred).
  • Communication: Ability to communicate effectively with diverse teams, build relationships with suppliers, and provide clear, actionable feedback.
  • Analytical Mindset: Comfortable with performance metrics and root-cause analysis to identify improvement opportunities.
  • Problem-Solving: Proactive approach to solving issues on-site and ability to make sound decisions under minimal supervision.

Why Join Us?

We value innovative thinkers who thrive in a fast-paced environment. You’ll be joining a team committed to setting high standards and fostering a culture of continuous improvement. Your work will directly impact our ability to deliver top-quality solutions to customers nationwide.

Additional Details

  • Travel: This role involves regular travel to supplier sites.
  • Preferred Qualifications: OSHA 30-hour certification, familiarity with telecommunications equipment, and experience managing third-party contractors.

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