Randstad USA | IT Incident Manager
4 weeks ago
IT Incident Manager
Start: 2 weeks from date of offer
Location: New York, NY
Schedule: First 1-2 months onsite and then transition to onsite Mon-Wed w/ Thur and Friday remote.
Temp to Perm position: 6 months before conversion
Hourly Pay for contract: 50-70 p/hr on W2 Only
*Background and Drug Screen Required*
My client is looking to add an IT Incident Manager to their team. Primarily working over the Service Management / Service Desk department. ServiceNow is the ticketing system used. This is a coaching/mentoring/daily management role over a 3rd party Service Desk company.
This person will also ideally be the backup Change Management resource behind the primary Change Manager - if/when necessary
Musts:
ITIL
Onsite in NY, NY
Experience with ServiceNow
Incident Response / Incident Management
Plus:
Any management experience in Infrastructure
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