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Room Attendant

2 months ago

San Francisco, United States Hotel Zoe Fisherman's Wharf Full time

We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. You will also address clients' queries and make sure our rooms are fully stocked, clean and always inviting. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Key Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, and correct maintenance and use of equipment.
  • Be familiar with all hotel services, features, local attractions, and activities, to respond to guest inquiries accurately.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Remove all dirty terry and replace with clean par to designated layout.
  • Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, and empty trash containers.
  • Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
  • Inspect the condition of bathrobes and replace soiled/damaged ones.
  • Remove laundry bags and slips, dirty bed linen, and make up the bed with clean linen.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and a luggage rack.
  • Open all drawers/doors in check-out rooms and remove items left by previous guests.
  • Check under bed(s), chairs, and sofa for debris and remove if present.
  • Inspect the condition of all furniture for tears, rips, or stains; report any damage to the supervisor.
  • Address guests' queries (e.g. on additional services)
  • Remove dust and debris from designated areas including but not limited to, all furniture, media, and accessories, and realign furniture to floor plan and replace missing items.
  • Remove dust, smudges, and spills from the minibar; restock items and ensure it is plugged in and secured.
Required Skills:
  • The ability to listen to, assess, and appropriately respond to information conveyed through speech.
  • The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
  • The ability to subordinate one's personal agenda in favor of working collaboratively with the team to achieve departmental goals.
  • The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
  • The ability to maintain confidentiality of guest information and pertinent Hotel data.
Physical Requirements:
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
  • Must be able walk, stand and exert well placed mobility for up to eight (8) hours.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Qualification Standards:
  • High school or equivalent preferred.
  • 1 to 2 years previous experience in a similar position in a luxury hotel preferred.
  • All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
  • Due to the dynamic nature of the hospitality industry, the Room Attendant may be required to work varying schedules to reflect the business needs of the hotel, including but not limited to weekends and holidays.
Wage Rate: $29.56 per hour

About Hotel Zoe

Inspired San Francisco experiences start at our Fisherman's Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it's our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.Hotel Zoe offers competitive salaries and robust benefit plans.

Full Time Hourly Benefits:
  • Tiered Medical Plans- Cigna or Kaiser
  • Disability
  • Tiered PPO Dental Plans
  • Voluntary Supplemental Medial Plans
  • Vision
  • Paid Holidays
  • Employee Assistance Program
  • PTO and Sick Pay
  • Flexible Spending Account (FSA)
  • 401K Matching Program
  • Life & AD&D Insurance
  • Pre-Tax Commuter and Parking Benefits


Full Time Hourly Perks:
  • EOS Employee Rates plus 50% off F&B and Retail
  • Employee discounts in Pescatore Restaurant
  • Employee Job Referral Program
  • Employee Recognition Programs and Appreciation Events
  • Discounts on Offsite Parking and Work Safety Shoes


Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.

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