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Manager, Marketing Communications, Price Packaging
21 hours ago
divh2Strategic Leader Role/h2pThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future./ppHow would you elevate customer confidence by simplifying complex pricing and packaging updates? Spectrum seeks a strategic leader to shape and deliver transparent messaging, optimize digital experiences and self-service tools, and partner across teams to ensure customers always understand the value they receive. Join Spectrum and directly influence how customers interact with and perceive our products./ppstrongHow Youll Make an Impact/strong/pulliCreate and deliver messaging for pricing and packaging changes that helps customers easily understand updates through clear and transparent communication/liliManage ongoing integrated marketing campaigns that drive retention and reinforce customer value/liliIdeate and work cross-functionally to implement tools that automate pricing and packaging updates across customer-facing sites and portals/liliImprove and broaden customer access to key service information through enhanced self-service tools, strengthening the overall customer experience/liliOptimize customer-facing landing pages to reduce friction, increase comprehension, and guide customers through simpler, more intuitive experiences/liliIdentify opportunities to reinforce value and upsell where it benefits the customer across all touchpoints/li/ulpstrongWorking Conditions/strong/pulliOffice environment/liliTravel as required/li/ulpstrongWhat Youll Bring to Spectrum/strong/ppstrongRequired Qualifications/strong/ppstrongEducation/strong/pulliBachelors degree in marketing or related field or equivalent experience/li/ulpstrongExperience/strong/pulli5+ years of marketing and customer experience/lili3+ years of billing and web design familiarity/lili2+ years of experience with workflow tools and automation/li/ulpstrongSkills/strong/pulliUnderstanding of database structures, server tools, and website capabilities./liliKnowledge of best practices for marketing messaging and web design/liliBilling and customer experience expertise/liliProficiency in Microsoft Excel and PowerPoint; ability to create executive-ready presentations/liliFamiliarity with leveraging AI tools for automation and efficiency/liliProject management skills/li/ulpstrongPreferred Qualifications/strong/ppstrongEducation/strong/pulliMasters Degree/li/ulpstrongExperience/strong/pulli2+ years of management or leadership experience/lili2+ years of experience with automation/workflow tools/li/ulpstrongSkills/strong/pulliExperience in telecommunications, media, or subscription services/liliFamiliarity with government-supported programs and compliance requirements/li/ul/div
