Tenant Experience Coordinator

About Us CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, Atlanta’s largest private commercial property owner, and in the top 25 of largest office landlords in the United States. CP Group brings an extensive track record and unparalleled market insight to advance investors’ opportunities in the region’s most dynamic markets. Headquartered in Boca Raton, Florida, the company has a corporate office in Atlanta and regional offices in Dallas, Denver, Jacksonville, Miami, and Washington DC. Summary The Tenant Experience Coordinator will be the primary point-of-contact with tenants and key external vendors to execute a wide variety of initiatives including amenities, tenant events, vendor outreach and civic partnerships. Essential Responsibilities Serve as liaison between Property Management team and the tenants. Communicate regularly with tenants, vendors, the management team, community representatives, etc. Manage tenant appreciation gifts, welcome gifts, and recognition. Design and distribute tenant correspondence on the upcoming week’s events and activities as well as a monthly newsletter. Work with community businesses to develop discount programs with exclusive offerings for tenants. Manage Property website and CP Group app, ensuring website and documents within Angus stay updated. Ensure the amenity guide/brochure is consistently up to date, accessible from the property website, and available in hard copy at the tenant experience desk. Seek community outreach opportunities for tenants to engage with such as annual Salvation Army Angel Tree holiday drives. Track expenses for events and have knowledge and understanding of the property’s tenant relations budget Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building’s tenant mix Assist with management of work orders using Angus system Manage amenity scheduling using Angus system Greet guests and visitors to the property. Promote high level of satisfaction among tenants by promptly responding to their service requirements and inquiries. Monitor supplies and order when necessary, stocking and organizing as needed. Aid in proofreading and editing documents. Other duties as needed. Qualifications Minimum of 1-2 years of Marketing or customer service experience. Experience supporting a Commercial Property Management Team. Proficient in Social Media, Mailchimp, Canva and Powerpoint, Microsoft Office, Excel, Reception, Angus system, certificates of insurance. Social Media Experience: Facebook and Instagram business accounts. Ability to work independently, taking ownership over projects. Encompasses impeccable time management and prioritization skills. Strong overall computer skills. Skilled communicator with great interpersonal skills and the ability to build and manage relationships. Excellent writing and grammar skills. Experience working in an account service or customer experience environment Benefits We offer a competitive benefits package, including: Unlimited vacation, summer Fridays, and 9 company holidays Company-paid life and disability insurance Company-subsidized medical, dental, and vision insurance Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance. 401(k) with company match #J-18808-Ljbffr