Vaco | Manager of IT Operations | charlotte, nc
5 days ago
We are seeking a proactive and experienced IT Operations Manager to oversee our IT infrastructure, service delivery, and team management. This role is pivotal in ensuring the reliability, security, and efficiency of our IT systems, supporting our organization's growth and innovation.
Key Responsibilities:
IT Infrastructure Management:- Oversee the installation, configuration, and maintenance of IT systems, networks, and hardware.
- Monitor system performance and implement necessary upgrades to maintain reliability.
- Manage cloud-based and on-premises infrastructure to ensure scalability and security.
Team Leadership:- Lead and mentor a team of IT professionals, fostering a collaborative and high-performing environment.
- Set goals, conduct performance reviews, and identify training needs.
Service Delivery:- Ensure timely resolution of IT support issues and maintain high customer satisfaction.
- Develop and enforce IT policies, procedures, and standards.
Project Management:- Plan, execute, and deliver IT projects on time and within budget.
- Coordinate with stakeholders to align IT strategies with business objectives.
Security & Compliance:- Ensure compliance with data protection regulations and company policies.
- Implement robust cybersecurity measures to safeguard organizational data.
Education & Experience:- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
- Minimum of [X] years of experience in IT operations, with at least [X] years in a managerial role.
Technical Skills:- Proficient in IT infrastructure, including networks, servers, and cloud platforms (e.g., AWS, Azure, Google Cloud).
- Strong understanding of ITIL processes and service management tools.
- Knowledge of cybersecurity practices and frameworks.
Soft Skills:- Excellent leadership and team management abilities.
- Strong problem-solving and decision-making skills.
- Exceptional communication and interpersonal skills.
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