Senior Director – Front Office IT

5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach.Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to over 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.Under the Monro banner, we are united TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry.Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Fairport, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.Destination Monro - Your Career is HereJob DescriptionJob SummaryThe Senior Director, IT Applications – Front Office is responsible for leading the strategy, delivery, and optimization of customer‑facing applications that drive revenue growth, customer engagement, and digital experiences. This role oversees platforms that support sales, marketing, eCommerce, CRM, customer service, digital channels, and the data and analytics platform, ensuring solutions are scalable, integrated, and aligned with business goals. Partnering closely with business leaders and IT peers, this role ensures front‑office technology enables a seamless customer journey and supports Monro’s long‑term growth strategy.Key Solution AreasCRM SystemsCustomer Experience & Digital ChannelsStore Operations Applications and Point of Sale (POS)Analytics & Reporting platformAdvanced Analytics/Machine LearningCompensationThe salary range for this role is $165,000 - $185,000 annually. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.Essential FunctionsDefine and execute the technology strategy for front‑office applications that enable the customer experiencePartner with (Sales & Marketing, Merchandizing, Customer Service and Store Operations, etc.) leaders to understand business strategy, priorities and roadmap and translate them into technology solutionsProvide leadership for digital platform modernization and transformation effortsDrive the delivery and ongoing optimization of digital customer experiences, ensuring applications are user‑friendly, integrated, and support business needsOversee vendor partnerships, platform roadmaps, and contracts for front‑office technology solutions; including vendor selection, make vs buy analysisEnsure alignment of front‑office applications with enterprise architecture, data, security and integration standardsLead teams responsible for application development, integration, and support, fostering an agile and customer‑focused cultureEstablish governance and best practices for application lifecycle management, upgrades, and continuous improvementDrive data and analytics teams to enable insights into customer behavior, sales performance, and marketing effectivenessMaintain ongoing knowledge of industry trends to ensure the company is leveraging the right solutions to meet evolving business & IT needsEnsure proactive monitoring and management of the applications and integration environmentsVendor management and oversight which includes partnerships to ensure vendors deliver to established objectives, scope, timelines, costs, SLAsUnderstand vendor upgrade road maps and how changes may impact the businessManage vendor contracts for all software & outside services within the Front Office application portfolioConsistently and prudently manage finances as per established standards, budgets and risks/opportunitiesEnsure compliance with data privacy, PCI, and other relevant regulatory requirements and support SOX, PCI, and other auditsSupport M&A initiatives, including evaluation and integration of customer‑facing technologiesLeadership & ManagementDirectly manage senior managers and application leaders across front‑office domainsBuild, mentor, and retain high‑performing technical teamsBalance near‑term delivery with long‑term vision and innovationQualificationsEducation and ExperienceBachelor’s degree in Information Technology, Computer Science, Business, or related field; advanced degree preferred.10+ years of progressive IT leadership experience, with a focus on customer‑facing and front‑office applications.Retail/POS experience is a PLUS.Knowledge & SkillsDemonstrated leadership capability and success in leading teamsDirectly manage senior managers and application leaders across front‑office domainsAbility to build, mentor, and retain high‑performing technical teamsCapable of balancing near‑term delivery with long‑term vision and innovationDeep expertise in CRM (e.g., Salesforce, Microsoft Dynamics), marketing automation, eCommerce platforms, and customer engagement tools.Ability to drive digital transformation initiatives, including mobile and omnichannel solutions.Experience with all aspects of financial management.Strong background in vendor management, application lifecycle management, and integration strategies.Excellent leadership, communication, and stakeholder management skills, with the ability to influence at senior levels.Ability to communicate clearly and concisely to executive managementKnowledge of Agile methodologies, DevOps practices, and cloud solutions (Oracle Cloud, AWS, Azure, Salesforce Cloud, etc.)Work Environment & Physical RequirementsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and fax machines. Position requires incumbent to see, read, hear, speak, reach, bend, sit/stand for prolonged periods of time at a desk and working on a computer. Ability to work weekends and holidays as needed.BenefitsHealth InsuranceDental Insurance401K Retirement Plan with Company MatchPaid vacationPaid HolidaysMonro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr