Lead Technical Product Owner, CFA Supply

Lead Technical Product Owner, CFA SupplyThe Lead Technical Product Owner is responsible for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and future pilot programs. This person is responsible for partnering with each business to define, document and consult on functional and technical requirements to support daily operations and enable future growth of each business.A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a food production and distribution service network focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. A wholly owned subsidiary of Chick-fil-A, Inc., Bay Center Foods is a manufacturing facility focused on providing lemon juice and serving the unique needs of Chick-fil-A restaurants.The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurantsProduction Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurantsTransportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurantsOur Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.ResponsibilitiesDevelop roadmap of system enhancements/improvements that align to the business needs and requirementsBenchmark business process capabilities and integrations across all entities to develop standard solutions that will deliver scale, agility, and value to the business stakeholdersUnderstand master data management in order to enable standards across all entities and system platformsExecute the development of new and existing configurations as well as supporting documentation that enables change management and end user trainingProvide 2nd level operational support for all entities for each platform, which includes advanced troubleshooting techniques and tools to minimize business impactsProvide end-to-end technical and functional solutions and process expertise to business stakeholders in order to identify new IT-enabled solutionsProvide input to business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timelineExecute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needsExecute testing phases for implementations to ensure systems address business stakeholder needs from users’ point of viewManage simultaneous projects across all entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project executionCoordinate software version upgrades with business stakeholders and software vendorsBusiness RequirementsStrong operational experience with enterprise platforms such as Oracle ERP specifically, Supply Chain modules including order management, and inventory processes. Additional operational experience with mobile application technology in a manufacturing and distribution environmentUnderstanding of chain of custody for critical value streams such as lifecycle management, planning and replenishment processes, and shipping processesUnderstanding of data relationships to enable system-to-system performanceWorking knowledge of innovation lifecycle in manufacturing and distribution center facilitiesStrong experience in a start-up or new business development environmentCustomer RelationsWork closely with distribution centers, food production centers and business partners to ensure optimal alignmentPossess intimate knowledge of who the customers are and the ability to put others above himself/herselfDemonstrate the ability to value both relationships and resultsMinimum QualificationsBachelor’s degree in Supply Chain, Industrial Engineering, Computer Science, Business Administration, related field or relevant experience8+ years of experience as an IT business analyst or related role8+ years of experience with enterprise supply chain technology including Oracle Fusion ERP or equivalent systemsDemonstrated application of agile methodologies in software enhancementsExcellent business communication and presentation skillsAbility to effectively coordinate multiple projects involving multiple entities, departments, and external consulting teamsExcellent interpersonal, analytical, organizational, and problem-solving skillsDeep understanding of data requirements and flowsPreferred QualificationsOracle Fusion Cloud ERP supply chain experienceCloud based enterprise system experience10+ years of experience with Oracle Fusion ERP supply chain configuration and support10+ years of experience with Oracle order management and order-to cash configuration and support5+ years of experience with Agile methodologies in software developmentExperience with Amazon AWS as an integrations solution for packaged softwareExperience with mobile applications in a distribution and/or manufacturing environmentExperience driving integrations between SaaS based enterprise systems and third-party stakeholdersExperience with master data management across enterprise systemsBusiness process management experienceTravel Requirements: 20%Required Level Of Education: Bachelor's degree or equivalent experienceMajor/Concentration: Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field #J-18808-Ljbffr