Reception Supervisor
3 weeks ago
PetVet Care Centers' Riverside Animal Hospital is currently seeking a Reception Supervisor to join their team At PetVet Care Centers, our mission is to improve the lives of animals and people providing exceptional and compassionate care at every stage for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and receptionist supervision. Also, serves as a receptionist when needed. Key Responsibilities Supervise receptionists, including hiring, evaluating, and enforcing policies. Schedule receptionists as per staffing needs and provide backup when necessary. Address client complaints, escalating issues to the Hospital Manager. Manage specialist scheduling and handle financial transactions. Process refunds, returns, credits, and payment plans. Generate billing statements, assist with collections, and prepare end?of?month reports. Serve as a backup to the Hospital Manager for building maintenance. Perform other assigned tasks by the Manager. Qualifications (Required) High School diploma or equivalent. Minimum 2 years of supervisor experience. Preferred Skills (Nice to Have) Familiar with Cornerstone software, Canva, Office software, and multiphone line system. Spanish speaker preferred (but not required). Schedule Tentative hours are Monday through Saturday from 8?am to 6?pm (scheduling will be flexible). 2 days off a week, based on needs of hospital. Schedule is posted minimum 6 weeks in advance. What We Offer We care deeply about supporting our team members professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle a relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range $19 $22 USD PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V #J-18808-Ljbffr
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