Customer Order Specialist II

2 weeks ago

Conklin, United States Universal Instruments Corp Full time

Customer Order Specialist II

Universal Instruments is a global leader in the design and manufacture of advanced automation assembly equipment. Our solutions are used to build some of today's most advanced electronic products. Universal Instruments is a cost effective enabler of the fast-moving electronics industry road map. From cell phones, tablets or advanced computing platforms, 5G infrastructure, internet of things, cloud computing and storage as well as wearable's, sensors, MEMS, industrial, automotive, military and medical applications, our innovative solutions play an integral role in driving the future of technology

Summary:

Coordinates customer orders with assigned regional sales and service offices to ensure that quality orders are received, scheduled, and delivered to the customer's expectations. Develops and maintains direct positive customer relationships.

Principal Accountabilities (Functional):

* Works directly with customers, sales and manufacturing teams to provide high quality and timely order management for machine purchases.
* Reviews final quotes and contracts provided by sales to ensure "buildable" machine configurations; identifies non-standard terms and conditions to ensure that UIC can fulfill the contract terms. If customer makes changes after original order, this person obtains new pricing and configuration from sales engineers and makes appropriate changes in the order.
* For special orders (customer request for non-standard machines or configurations), works with product specialists and engineering to determine price, feasibility, and projected delivery date.
* Obtains approval for field returns, including restocking charges, and credits applicable to customer accounts.
* Receives inbound communication from customers and field personnel and takes appropriate action to resolve issues, escalating if/when needed.
* Utilizes SalesForce as an effective CRM tool to track incoming orders, enter revenue values and mark complete upon shipment to the customer.
* Manages all aspects of the WPSD order management function by proactively initiating and overseeing the fulfillment of customer purchase orders.
* Interfaces directly with all levels of corporate support and customer management to resolve spare part issues.
* Monitors international orders for export compliance.
* Responsible for managing an order from point of purchase to the point of complete delivery to the customer for machine orders, spares orders, Advanced Process Lab orders and training services.
* Performs other job-related duties as required.

Minimum Requirements

* Associates Degree or higher in Business, Marketing, or a technical discipline is preferred.
* In lieu of degree, commensurate experience will be considered.
* 2+ years of relative experience is required.
* Capable of handling a variety of time sensitive issues at one time.
* Bi-Lingual is not required, but Spanish and/or Mandarin would be a plus.
* SAP ERP experience preferred.
* Excellent interpersonal skills and customer focused mindset.

Responsibility for Quality Procedures or Direct Product Quality

* Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem-solving tools to continuously improve work processes.

Physical Demands

* Requires the ability to use a computer on a frequent basis.
* Remain stationary for extended periods, but also needs to be mobile enough to navigate through work areas.

Universal Instruments is an EOE/M/F/Vet/Disabled employer.

Target Hourly Pay Rate: $24.00/hr - $26.50/hr + Robust Benefits

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