Head of Access Services at Hunter College

Head of Access Services at Hunter College (CUNY) Hunter College seeks an innovative, passionate and effective leader to manage the Access Services unit of the Hunter College Libraries. Reporting to the Dean and Chief Librarian, the Head of Access Services will provide strategic direction and lead the staff in Circulation, Reserves, Stacks Maintenance, Technology Loans and Interlibrary Loan. Responsibilities Provide vision and manage the access services unit through planning, leadership, assessment, and delegation. Champion and direct exceptional customer service. Evaluate services and the effectiveness of policies and make recommendations for service and policy improvement. Establish workloads, monitor and evaluate performance, and coach and counsel as needed. Empower department members to make independent decisions at appropriate operational levels, holding members accountable for successful completion of assignments. Evaluate situations to develop creative, workable solutions. Manage unit communications. Mentor and empower staff to create an environment of excellence. Provide visionary leadership for departmental activities. Partner with library and campus colleagues to ensure the library spaces function as a third space for the campus community. Serve on Hunter College, CUNY, and/or departmental committees, and engage in professional development and scholarly activities. Qualifications Master’s in Library Science (MLS), Master’s in Library Information Studies (MLIS), or closely related discipline from an ALA‑accredited institution. Minimum of seven years of leadership and management experience in an academic or research library access services unit with progression toward increasing responsibility. Strong supervisory skills with experience managing staff, setting performance goals, conducting evaluations, and fostering professional growth. Proven ability to build trust, manage organizational change, and foster innovation and collaboration. Excellent communication, collaboration, and project management skills. Ability to work in a diverse setting. Preferred Qualifications Experience with Ex Libris Alma/Primo library services platform. Knowledge of Interlibrary Loan and Reserves copyright issues. Familiarity with accessibility standards, guidelines and tools. Experience with learning management systems. Experience with Springshare products. Experience with Scan and Deliver. Working knowledge of ILLiad. Familiarity with OCLC Worldshare. Compensation Associate Professor salary range is $90,838 – $129,041. Full Professor salary range is $113,982 – $136,546. Hunter College offers faculty a competitive compensation and benefits package covering health insurance, pension and retirement benefits, paid parental leave, and savings programs. How To Apply Applications must be submitted online by accessing the CUNY portal on the city university of New York job website www.cuny.edu/employment or https://cuny.jobs/. To search for this vacancy, click on search job listings, select more options to search for CUNY jobs and enter the Job Opening ID number 31156. Click on the “apply now” button and follow the application instructions. Please have your documents available to attach into the application before you begin. Incomplete applications will not be considered. Equal Employment Opportunity Hunter College encourages people with disabilities, minorities, veterans and women to apply. At Hunter College, Italians are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. #J-18808-Ljbffr